The Retention Deal Manager supports the Franchise Retention organization by managing retention-related franchise agreements from application through execution. This role partners closely with Retention leaders, Legal Compliance, and cross-functional stakeholders to negotiate contract terms, ensure regulatory compliance, and drive timely execution of retention agreements that support corporate growth and retention objectives.
The Retention Deal Manager serves as a liaison between internal departments and franchisees, ensuring that negotiated terms are properly vetted, authorized, and executed in accordance with Choice policies, approval requirements, and applicable federal franchise laws. The role requires strong judgment, attention to detail, and the ability to balance competing priorities during high-volume periods while producing accurate, legally sound work.
Key Responsibilities
Retention Deal Management
Negotiate franchise agreement terms with prospective and existing franchisees in partnership with Franchise Retention leadership.
Ensure executed franchise agreements are fully vetted, approved, and aligned with corporate retention and growth objectives.
Track projected closing dates and proactively resolve issues involving buyers, sellers, lenders, and legal representatives to facilitate timely closings.
Collaborate with internal teams including Retention, Development, Credit, Owner Portfolio Strategy Operations, Fair Franchising, Franchise Services, Openings, Billing, and Legal Compliance to resolve deal-related challenges.
Provide regular updates to Retention leaders regarding pipeline activity, forecasts, and process improvement opportunities.
Application, Data Administration & Document Review
Review legal and transactional documents (e.g., operating agreements, bylaws, partnership agreements, deeds, purchase and sale agreements, leases) to confirm adequacy for franchise agreement execution.
Maintain accurate and complete deal data in CRM systems, including property details, customer information, guarantor and lender data, market information, and financial terms.
Issue franchise applications, create and manage application files, and ensure accurate disclosure of Franchise Disclosure Documents (FDDs).
Obtain post-closing documentation from franchisees and ensure records are complete and compliant.
Required Qualifications
Bachelor's degree or an equivalent combination of education and relevant work experience.
Experience supporting contract execution, deal management, or legally regulated business processes.
Demonstrated ability to manage multiple priorities, shifting deadlines, and complex workflows.
Strong attention to detail and commitment to data accuracy and compliance.
Ability to work independently with minimal supervision.
Preferred Skills & Competencies
Strong project management and organizational skills.
Effective communication and relationship-building capabilities across diverse stakeholder groups.
Sound judgment and problem-solving skills with the ability to proactively identify and resolve deal obstacles.
Comfort working in fast-paced, deadline-driven environments, particularly during month-end or peak periods.
Proficiency in CRM systems and business reporting tools.
Additional Requirements
Flexibility to work extended hours during peak business periods as needed.
Commitment to upholding Choice's Values & Performance Principles, including collaboration, integrity, inclusion, customer focus, and performance excellence.
Salary Range
The salary range for this position is $65, 698- $77,292.
Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:
Competitive compensation and benefits, including medical, dental, and vision coverage
Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
Financial benefits for retirement and health savings
Employee recognition programs
Discounts at Choice hotels worldwide
About Choice
Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We're the hotel company for those who choose to bet on themselves - the striver, the dreamer, the entrepreneur - because that's who we are, too.
At Choice, we are united by the simple belief that tomorrow will be even better than today - for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward - giving our work at Choice a purpose larger than our business.
Our corporate office locations:
North Bethesda, MD - Located at Pike & Rose (https://pikeandrose.com/) , our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail.
Scottsdale, AZ - Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail.
Minneapolis, MN - Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown.
Field/Remote - Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role.
Choice's Cultural Values
Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity
Choice's Leadership Principles
Act with Intention | Lead with Authenticity | Grow & Deliver
