Strategic Implementation Manager, Commercial Bank
We are seeking a highly strategic and results-focused Manager of Project Management to lead the development and execution of our Associate Experience (AX) strategy within the Commercial Bank. This role is a critical part of the Office of the President team, driving maximum impact and cultural transformation by bringing our Associate Imperative and associated pillars across Associate Experience, Development, Recognition and Engagement to life through coordinated TOH routines and initiatives across business and partner groups.
This role will apply strategic and analytical skills to Commercial Bank opportunities and cross-functional objectives, partnering with senior leaders and business Chiefs of Staff across Commercial to build a supportive, high-performing and deliberate environment. This is a cross-functional role that requires an exceptional blend of project management discipline, strategic thinking, and a deep focus on human capital investment and experience.
Key Responsibilities:
Strategy & Program Management: Lead end-to-end project management for large, horizontal programs spanning the Associate Imperative as well as cross-cutting Human Capital Initiatives and cross-Commercial objectives. This includes developing strategic roadmaps, implementation frameworks, and a coordinated approach to planning and delivery across stakeholders and partner groups.
Associate Experience (AX) Focus: Drive the strategy, analytics, and ongoing process management coordination for talent management, workforce & org planning, and associate engagement. This includes learning, recognition, and cultural initiatives as well as alignment to broader Geostrategy and human capital considerations.
Engagement & Culture: Develop and implement coordinated engagement strategies in alignment with Talent and Performance management cycles and objectives. Oversee multiple concurrent projects to strengthen the cultural fabric and ensure scaled opportunities for associates to co-create innovative transformation.
Development & Training: Drive coordinated implementation of scaled development programs and implementation frameworks. Drive step-change improvements in support of talent and performance management cycles, skill development, and coordinated delivery roadmaps; Support the creation of conditions to expand opportunities and support scaled and optimized best-in-class associate experiences.
Leadership & Partnership: May manage and develop a small team of associates, coaching and mentoring talent. Demonstrate outstanding communication and partnership skills essential for interacting with, managing, informing, and influencing key stakeholders, including senior Commercial leaders.
Operational Excellence: Improve processes and drive durability by creating playbooks, documentation, and processes that are repeatable across the organization.
Core Competencies:
Clear Results Orientation: Intense focus on achieving both short and long-term goals, with the ability to drive and execute an agenda within gray space and fluid change environment.
Judgment & Confidentiality: Proven ability to handle highly sensitive information with discretion, a critical requirement for serving in a highly visible executive office.
Project Management Expertise: Proven track record of quickly putting structure in place to manage complex work and implementing a strong project framework around new and ambiguous initiatives.
Strategic & Analytic Orientation: Differentiated ability to translate complex qualitative problems into scaled programs and strategies, complemented by a strong quantitative orientation.
Executive Communication: Impeccable written and oral communication, coupled with strategic influencing skills and the ability to proactively tailor communication for the identified audience.
People Leadership: Ability to build and leverage the capabilities of a high-performing team and foster innovation.
Basic Qualifications:
Bachelor's Degree or military experience.
At least 1 year of experience in project or process management
At least 1 year of experience in communications planning and development (department communications, presentations, reports)
Preferred Qualifications:
Bachelor's Degree in business, finance, or organizational development
At least 2+ years of experience in project or process management
At least 2+ years of experience in communications planning and development
PMP, Lean, Agile, or Six Sigma certification
Previous consulting experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Charlotte, NC: $138,100 - $157,700 for Manager, Project Management
McLean, VA: $151,900 - $173,400 for Manager, Project Management
Richmond, VA: $138,100 - $157,700 for Manager, Project Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
