Consumer Banking Relationship Specialist (Relationship Banker)

Bank OZK • Malvern, AR • 8h ago

Why Bank OZK

Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.

The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (https://careers.ozk.com/benefits) .

Job Purpose & Scope

Responsible for utilizing knowledge of banking products and services to build professional relationships with customers and engaging in meaningful conversations regarding their financial needs and goals. Promote a positive, helpful, and friendly team environment and provide exceptional customer service at all times

Essential Job Functions

Cultivate professional relationships with customers, utilizing assessment tools and engaging customers in meaningful conversations to uncover needs, make appropriate recommendations, and submit referrals to banking center team members or line of business partners.

Utilize assessment tools to maintain detailed notes regarding customer conversations and interactions.

Open and service deposit accounts.

Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud.

Actively participate in morning huddles, calling efforts, business development, and constructive coaching conversations with leadership.

Demonstrate empathy and proactively resolve client concerns in a timely, professional, and positive manner, escalating issues to next level of authority, as needed.

Collaborate effectively with line of business partners to foster teamwork, exceptional customer service, and continuous learning.

Actively promote teamwork, leading by example and taking initiative to assist others.

Provide backup and assistance to other retail banking roles and locations, as necessary.

Model and champion the Bank's standards for exceptional customer service.

Enthusiastically support the bank's values and mission.

Display a high degree of integrity, trustworthiness, and professionalism at all times.

Complete all essential training timely.

Display enthusiasm for continuous learning, accepting and applying constructive feedback from more experienced team members.

Maintain consistently good punctuality and attendance to work.

Adhere to all Bank policies, procedures, and guidelines.

Knowledge, Skills & Abilities

Knowledge of bank products and services (e.g., online banking, mobile banking applications, banking cards)

Knowledge of bank policies and procedures

Critical thinking and communication skills

Ability to provide excellent customer service and demonstrate a helpful, friendly, approachable, enthusiastic, and professional disposition

Ability to demonstrate confidence and act as a trusted advisor

Ability to communicate effectively both verbally and in writing

Ability to demonstrate team player approach, capable of thriving in a continually changing environment

Ability to demonstrate critical thinking skills and accurate and efficient productivity, including attention to detail

Ability to work without close supervision

Ability to maintain confidentiality

Ability to follow policy and procedure including safety and security procedures

Ability to travel to other work locations (e.g., training, staffing shortages), as needed

Skill in using computer and Microsoft Office applications necessary to perform essential job functions

Basic Qualifications

High school diploma or equivalent required; bachelor's degree preferred

1+ year experience interacting with people and displaying excellent service skills, demonstrated through work, military and/or education, required

Basic knowledge of personal finance and household budgeting required

Knowledge of, experience with, and ability to explain bank products, online banking, mobile banking applications, banking cards, etc. preferred

Experience in retail customer service and/or sales preferred

NMLS preferred (required for lending activities)

Job Expectations

Operate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

LI-JS1

EEO Statement

Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

Similar Jobs

Accounting Assistant

Arkansas Early Learning, Inc. • Bryant, AR • 1w ago

Finance, Accounting & Banking

This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4690246 MAKE AN IMPACT. CHANGE LIVES. END POVERTY. JOIN ARKANSAS EARLY LEARNING: BUILD...

1w ago

Go to Apply

Consumer Banking Relationship Specialist (Relationship Banker)

Bank OZK • Hot Springs Village, AR • 2w ago

Finance, Accounting & Banking

Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional se...

2w ago

Go to Apply

Client Service Specialist (Teller)

Bank OZK • Hot Springs, AR • 1m ago

Finance, Accounting & Banking

1m ago

Go to Apply

CUSTOMER SERVICE SPECIALIST

State of Arkansas • Arkadelphia, AR • 24min ago

Management & Administrative

CUSTOMER SERVICE SPECIALIST Date: Mar 18, 2026 Req ID: 56006 Location: Arkadelphia, AR, US, 71923 Category: DFA - REVENUE SERVICES DIV Anticipated Starting Salary: $39,171 Position Number: 22108554 County: Clark Posting...

24min ago

Go to Apply

Truck Driver Special Services

Arkansas Employer • Hot Springs, AR • 12h ago

Trucking & Construction

This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4702132 CITY OF HOT SPRINGS, ARKANSAS Job Description To perform this job successfully...

12h ago

Go to Apply

CDL Truck Driver Van OTR Fleet

Roehl Transport • Benton, AR • 13h ago

Trucking & Construction

In our over the road Van Fleet, you'll haul largely no-touch freight across 48 states and Canada. As you see the nation, you'll also see many different shippers and locations. You'll get our Dynamic Pay Plan that better...

13h ago

Go to Apply

Customer Service Associate

Walgreens • Hot Springs, AR • 1d ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

1d ago

Go to Apply

Retail Loader

Primo Brands • Hot Springs, AR • 1d ago

Retail & Hospitality

Overview Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration. We are proud to offer an extensive and iconic portfolio of highly recognizable, sustainably sourced, and con...

1d ago

Go to Apply

Sales Management Trainee

Enterprise Mobility • Benton, AR • 1d ago

Management & Administrative

Overview Start your career with Enterprise Mobility! We're hiring immediately for our respected Management Training Program. Whether you see yourself in sales, business development, customer service, retail management, o...

1d ago

Go to Apply

Sales Management Trainee

Enterprise Mobility • Hot Springs, AR • 1d ago

Management & Administrative

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.