Field Operations Manager

Bluepeak • Spearfish, SD • 1d ago

Description

"We Push the Boundaries of Possibilities for our Communities ."

Overview of the Position Responsibilities : This position is responsible for the operation, planning and daily activities of the installation and repair functions including: management and development of supervisors and technicians, quota management and scheduling; implementation of- and adherence to company procedures including quality assurance program; and other activities associated with the install and repair functions that contribute to customer satisfaction. If this sounds exciting, please read on.

Be part of our innovation- building and delivering a fiber-rich internet connection to people's doorsteps.

What You Will Do:

Manages supervisors, technicians and partners (contractors) to ensure compliance with company guidelines regarding quality, customer service, safety, work-order completion and closeout and productivity requirements

Responsible for the training and development of the department's employees

Manages quota and work schedules such that service and fulfillment standards are met

Participates in prompt resolution of escalated work orders

Assists in developing, recommending and administering technical operations policies and procedures including maintenance of the safety and quality assurance programs

Communicates effectively with customers, management, employees and installation and service partners (contractors)

Assists in the development and management of the department's operating budget in accordance with corporate guidelines

Assists in the interview/hiring process, coaching, counseling and ongoing review process for install and repair positions and administers discipline consistent with corporate policies

Works with managers, supervisors and employees to promote a positive attitude and good employee morale

Maintains a professional appearance and appropriate behavior at all times

Maintains good attendance

All other duties as assigned

Ability to manage supervisors and technicians

What You Will Need:

High school diploma or GED required

Bachelor's degree in electronics, business, computer science or related field preferred

4-5 years of experience in the telecommunications industry and a minimum of two years of experience managing exempt and non-exempt employees - or equivalent combination of experience, training and education

Word processing, spreadsheets, Internet software, E-mail, Database software

Regularly required to talk and hear

Frequently required to sit, stand, bend at the knees and waist, and walk

Required to use hands to @type, handle objects and paperwork

Required to reach and hold on to items at chest level or reach above the shoulder

Required to use close vision and be able to focus

The employee is occasionally required to lift up to 50 pounds

The vision requirements include: close vision and ability to adjust focus

The employee must have the ability to work various hours, including nights, weekends and holidays if needed

Why Work at Bluepeak?

Competitive Compensation + Annual Bonus Eligibility

Comprehensive Benefits Package, Including Medical, Dental, Vision, Life, and 401(k)

Generous Vacation and Paid Sick Time + Paid Holidays and Personal Days

Professional Development With an Emphasis on Internal Promotion

Employee Discounts on Bluepeak Services, Including Internet

Progressive and inclusive work culture in which our team has the flexibility, support, and resources to be successful in their careers!

About Us

We believe that the size of the city shouldn't determine the quality of the technology. That's why we are building for you: Faster, more reliable, and without the things that get in the way of great service-like red tape, hidden fees, and slow response times. And with up to 5 gigabits of speed for residential customers and 10 gigabits for businesses, we are whole new ballgame- from internet to TV, to connecting every device in your home, to powering your business, we're not only providing the best fiber connections in your community, but we're also meeting the growing needs for how you live.

Bluepeak provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any @type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

**This is a safety sensitive role and as such all candidates must pass a drug test, inclusive of marijuana, regardless of medical marijuana license status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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