Reference #: JR-000385
Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.
At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences.
Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.
We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.
A Day in the Life of the
The Acquisition Manager will support the Director, Acquisition in developing and executing customer acquisition initiatives to drive subscriber and revenue growth. This role will lead day-to-day management of data and mobile acquisition programs, support sell-in of additional products, and provide analytical and operational support across acquisition touchpoints.
Partner closely with the Director,Acquisition Strategy to understand market conditions and competitive dynamics.
Manage mobile acquisition strategy and performance, including offer development, campaign execution, and KPI tracking.
Lead sell-in efforts foradditionalproducts ensuring alignment with broader acquisition initiatives.
Conduct analysis of conversion performance, lead quality, and funnel efficiency.
Collaborate with Billing & Collection, IT/Engineering, E-commerce, Retail, and Sales Channels to streamline processes.
Work with CX teams tomonitorand report KPIs related to conversion and customer satisfaction.
Support initiatives that enhance the customer journey across acquisition touchpoints.
Assistin monitoring progress toward KPIs such as service levels, NPS, and customer satisfaction.
Conduct competitive research on pricing, offers, and messaging.
Manage vendor partners as needed for mobile and multi-product campaigns.
Provide analytical, project management, and operational support to the Director.
Actively support, promote, and advance all aspects ofAstound'sInclusion and Belonging work, recognizing it as a business priority, including creating a work environment where all employees feel valued, respected, heard, and empowered.
Other duties as assigned.
What You Bring to the Table:
Relevant cable and/or telecommunications experience
3-5 years of experience with implementing and executing acquisition strategies,projects,and agency relationships.
Experience synthesizing information and critical details forleadership anddriving implementation of decisions and department ops direction.
Proven success leading and partnering with cross-functional teams in a Marketing Operations capacity.
Ability to manage multiple, diverse projects and management styles in a fast-paced environment.
Excellent communication skills and confidence in managing varying levels of stakeholdersareessential.
Proactive teamplayerwith a positive attitude whoadaptswell to changing needs and priorities, ambiguity,experimentation,and iteration.
Abilityto pivot easily to achieve goals and deadlines.
Knowledge/experience in platforms and tools that the marketing team and companyuseto support campaign efforts, measureperformance,and provide data and insights.Includesproficiencyin Microsoft Office Suite and Google products (Excel including PivotTables, Word and PowerPoint, Docs, Drive, Calendar).
Education:
High school diploma or equivalentrequired.
Bachelor's degree preferred.
We're Proud to Offer a Comprehensive Benefits Package Including:
401k retirement plan, with employer match
Insurance options including: medical, dental, vision, life and STD insurance
Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
Floating Holiday: 40 hours per year
Paid Holidays: 7 days per year
Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
Tuition reimbursement program
Employee discount program
*Benefits listed above are for regular full-time position
Base Compensation: The base compensation range for this position is $85,000 - $137,000 plus opportunities for benefits. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to location, relevant skills, experience, and capabilities.
Our Mission Statement:
Take care of our customers
Take care of each other
Do what we say we are going to do
Have fun
Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.
FCO (For San Francisco Candidates only):
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
CCPA Employee Privacy Policy (For California Candidates Only):
https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
