Customer Service Rep

Robert Half • Shrewsbury, MA • 2h ago

Description

We are looking for a dedicated Customer Service Representative to join our team in Shrewsbury, Massachusetts. In this role, you will play a pivotal part in ensuring smooth communication with customers, managing orders, and coordinating logistics. If you thrive in a fast-paced environment and have a strong background in customer service, we encourage you to apply.

Responsibilities:

Process orders efficiently through accurate data entry.

Communicate with customers via verbal and written channels to address inquiries, requests, and concerns.

Coordinate schedules with transportation carriers to meet shipping deadlines.

Maintain and monitor inventory control processes to ensure accuracy.

Collaborate with various departments, including warehouse staff and sales teams, to address order revisions, pricing, inventory updates, and customer complaints.

Work with external carriers to confirm load availability for customer pickups.

Manage customer databases, including advanced shipping notices and routing details.

Handle multiple tasks simultaneously while maintaining attention to detail in a fast-paced environment.

For immediate consideration please call me directly 508-205-2127 Eric Lebow

Requirements

At least 3 years of customer service experience in a related field.

Familiarity with inventory management and truck scheduling is preferred.

Proficiency in Microsoft Office and general computer applications.

Strong communication skills, both written and verbal, with the ability to interact effectively with diverse teams.

Proven ability to multitask and adapt to a dynamic work environment.

A consistent and detail-oriented work history.

Detail-oriented with a focus on delivering superior customer service.

For immediate consideration please call me directly 508-205-2127 Eric Lebow

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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