Customer Service Representative I

Robert Half • Baltimore, MD • 1h ago

Description We are looking for motivated Customer Service Representatives to join our team and provide exceptional support to the local government in Baltimore, Maryland. In this role, you will handle inbound calls, assist customers with inquiries, and ensure a seamless experience for all interactions. This is a long-term contract position offering stability and an opportunity to grow within the organization.

Responsibilities:

Respond promptly to inbound calls, addressing customer inquiries and resolving issues effectively.

Maintain accurate and organized records through efficient data entry processes.

Provide exceptional customer service while adhering to established protocols and procedures.

Collaborate with team members to ensure high-quality service delivery.

Handle customer concerns professionally, ensuring satisfaction and building trust.

Follow call center guidelines and meet daily performance targets.

Utilize call center systems and tools to manage customer interactions efficiently.

Communicate clearly and effectively with customers to provide accurate information.

Identify and escalate complex issues to the appropriate department as needed.

Participate in training sessions to stay updated on policies and procedures. Requirements - At least 1 year of experience in a customer service or call center role.

Proficiency in data entry and ability to maintain accurate records.

Strong communication skills with a customer-focused approach.

Experience handling inbound calls and resolving customer concerns.

Familiarity with call center systems and tools.

Ability to work collaboratively in a team environment.

Excellent organizational and multitasking skills.

Capability to adapt to new processes and procedures as required. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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