Customer Service Representative

Robert Half • Melville, NY • 1h ago

Description

We are looking for a bilingual Spanish-speaking Customer Service Representative to join our team. In this Contract to permanent position, you will deliver exceptional service by addressing customer inquiries and resolving issues efficiently. This role requires proficiency in customer communication and attention to detail, ensuring a positive experience for all clients.

Responsibilities:

Respond promptly to inbound calls, addressing customer questions and concerns with professionalism.

Manage outbound calls to follow up on customer inquiries and ensure resolution.

Process orders accurately and efficiently, maintaining high attention to detail.

Utilize call center systems to document customer interactions and update records.

Provide clear and concise information regarding products and services.

Handle customer inquiries related to property and casualty insurance or personal lines licensing.

Maintain a high level of customer satisfaction by delivering quality service.

Collaborate with team members to improve processes and enhance client experiences.

Stay updated on company policies and relevant industry regulations.

Resolve customer complaints in a timely and effective manner.

Requirements - Bilingual proficiency in Spanish and English is required.

Previous experience in customer service, preferably within a call center environment.

Familiarity with property and casualty insurance or personal lines licensing is highly preferred.

Strong communication skills, both verbal and written.

Ability to handle high call volumes while maintaining quality service.

Excellent organizational and multitasking abilities.

Proficiency in using customer relationship management (CRM) software or similar tools.

A commitment to delivering exceptional customer experiences. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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