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Regional Account Manager

Securitas Security Services USA, Inc. • Sunnyvale, CA • 3h ago

Location: Sunnyvale, CA

Salary: $130,000-$137,000 annually

Reporting to: Regional Program Manager

Summary

The Regional Account Manager (RAM) plays a key leadership role in overseeing operations and service delivery across a large, multi-site portfolio throughout the bay area. This position is responsible for ensuring high-quality service execution, maintaining strong client relationships, and driving operational excellence.

The RAM leads day-to-day business operations, including workforce management, performance oversight, financial coordination, and operational improvements. This role serves as the primary liaison between the client, internal teams, and company leadership to ensure services are delivered effectively and aligned with business objectives.

The ideal candidate is a strong business leader with operational management experience, capable of managing distributed teams, overseeing large service programs, and maintaining consistent performance across multiple locations.

Key Responsibilities

Client & Business Relationship Management

Serve as the primary point of contact for the client, ensuring high levels of service delivery and client satisfaction.

Build strong relationships with key stakeholders and leadership across multiple locations.

Partner with client leadership and internal teams to support business objectives and operational goals.

Operational Performance

Oversee service delivery across a multi-site portfolio to ensure consistency, efficiency, and quality.

Identify opportunities to improve operational processes, workforce planning, and service performance.

Establish and monitor key performance indicators (KPIs) to measure operational effectiveness.

Leadership & Team Development

Lead and develop site leaders and operational teams through coaching, feedback, and performance management.

Support workforce planning, staffing strategies, and leadership development across multiple locations.

Foster a collaborative and professional team culture focused on accountability and service excellence.

Financial & Business Management

Support operational budgeting, payroll coordination, invoicing, and expense management.

Monitor financial performance and operational metrics to ensure alignment with business goals.

Partner with leadership on business planning, operational improvements, and strategic initiatives.

Communication & Reporting

Maintain consistent communication with stakeholders across multiple regions.

Prepare and deliver business performance updates and operational reviews to leadership.

Provide insight into operational trends, challenges, and opportunities for improvement.

Position Qualifications

Demonstrated experience managing multi-site operations, programs, or large service portfolios.

Proven ability to lead distributed teams and manage operations across multiple locations.

Strong business acumen with the ability to balance operations, financial oversight, and client relationships.

Experience managing complex client or stakeholder relationships within corporate or enterprise environments.

Strong problem-solving, organizational, and decision-making skills.

Excellent communication and leadership skills with the ability to influence stakeholders at all levels.

Education & Experience

Must be at least 21 years of age.

Associate degree and 5+ years of leadership experience in operations, program management, account management, or business management; OR8 years of directly related equivalent experience.

Minimum of 5-6 years of management experience with increasing responsibility within corporate operations, service management, consulting, facilities, logistics, or other multi-site operational environments.

Experience supporting large enterprise clients or complex business operations strongly preferred.

Equivalent combinations of education, certifications, and experience will also be considered.

Compensation & Benefits

Salary: $130,000-$137,000 annually

Medical, Dental, and Vision Insurance

Life Insurance

401(k) Retirement Plan

Paid Time Off: 10 vacation days, 4 floating holidays, 6 sick days annually

Why Join Securitas?

Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

AF-SSTA

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.

Benefits include:

Retirement plan

Employer-provided medical and dental coverage

Company-paid life insurance

Voluntary life and disability insurance

Employee assistance plan

Securitas Saves discount program

Paid holidays

Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.

Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.

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