Account Specialist

American Red Cross • Philadelphia, PA • 1h ago

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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

Join us-Where your Career is a Force for Good!

Job Description:

Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where Your Career is a Force for Good!

WHAT YOU NEED TO KNOW (Job Overview):

Act as a liaison between sponsor groups, donor recruitment staff, and customers to promote and support blood drives. Provide support, development, and/or leadership guidance to all volunteers.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):

Confirm all information regarding blood drives with blood drive coordinators/blood drive sponsors and communicate details to production planning staff.

Serve as a liaison between the customer and the appropriate staff and handle customer inquiries and requests in a professional, courteous, helpful, and timely manner.

Prepare and maintain all account files, including correspondence, operational records, and customer surveys, to ensure accurate documentation of blood drive activity.

Localize blood drive collateral using approved templates and/or campaign materials to include location, date, time, goal, etc., and send thank you notes to customers to help ensure the prospect for future customer activity.

Handle all inside sales support for the assigned Recruitment District team, to include incoming calls, distribution of mail, and coordination of meetings.

Provide review and initiate applicable follow-up for the Print Cost Model and exceptions process.

Manage the donor pre-sign-up process, status report review, and condensed report review with Reps for accuracy.

Responsible for providing own transportation for business purposes.

WHAT YOU NEED TO SUCCEED (Minimum Qualifications):

High School or equivalent required.

Minimum 3 years related experience or equivalent combination of education and related experience required.

Basic knowledge of computer office products, word processing, spreadsheet, database, and presentation applications is highly desirable.

Must possess outstanding organizational and communication skills. Effective problem-solving skills in managing multiple priorities.

A current, valid driver's license and good driving record is required. Ability to work on a team.

Some travel may be required.

Physical Requirements

The duties are representative of the essential functions of the position. Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. May be required to travel to sites throughout the region to meet with potential donor groups. Ability to use a personal computer and applicable software for sustained periods of time.

BENEFITS FOR YOU:

As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:

Medical, Dental Vision plans

Health Spending Accounts & Flexible Spending Accounts

PTO: Starting at 15 days a year; based on @type of job and tenure

Holidays: 11 paid holidays comprised of six core holidays and five floating holidays

401K with up to 6% match

Paid Family Leave

Employee Assistance

Disability and Insurance: Short + Long Term

Service Awards and recognition

Apply now! Joining our team will provide you with the opportunity to

make your career a force for good!

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS (https://www.americorps.gov/partner/partnerships/employers-national-service) partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday (https://www.redcross.org/volunteer/become-a-volunteer/urgent-need-for-volunteers.html) to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\KnowYourRights\screen\reader\10_20.pdf)

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