Front Desk Clerk

West Virginia Employer • Elkins, WV • 21h ago

ESSENTIAL DUTIES: Greet, register, and assign rooms to guests. Verify customers credit and establish how the customer will pay for the accommodations. Make and confirm the sale of reservations and issue room keys. Keep records of room availability and guests accounts. Post charges, such as those for rooms, food, liquor, or telephone calls. Compute bills, collect payments, and make change for guests. Record guest comments or complaints, referring customers to managers, as necessary. Review accounts and charges with guests during the checkout process. Transmit and receive messages. Advise housekeeping staff when rooms have been vacated and are ready for cleaning. Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment. Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies. Assist Innkeeper, Restaurant Supervisor, and other employees as needed; assisting in dining room service as time allows and situations demand. Clean and maintain lobby and common areas, such as restocking supplies and watering plants. Arrange tours, taxis or restaurant reservations for customers and sales for the operation. To ensure guest privacy it is important that materials and information gained by working with guests always remain confidential. SKILLS: Communicate and work well with diverse groups of people and different personality @types. Solid communication skills, both verbal and written. Ability to work alone and with a team. Basic computer proficiency including Microsoft Office and reservations systems for both room and restaurant guests. PHYSICAL REQURIEMENTS: Stand or walk 100 percent of the time. Occasionally lift up to 40 lbs. Frequently lift up to 20 lbs.

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