Waymo Parts Coordinator (Customer Onsite)

Expeditors • Brisbane, CA • 2h ago

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

19,000 trained professionals

350+ locations worldwide

Fortune 500

Globally unified systems

Job Overview:

Responsible for execution of day-to-day activities within the Logistics Team, supporting us achieving operational success for one of our key customers on a constant basis.

Capable of processing shipments, track and trace, working directly with the customer and other departments in

harmony, while maintaining a high standard of work and delivering excellent results.

Major Duties and Responsibilities:

? Enhance customer relationships by identifying areas for improvement in the overall customer experience

? Develop and maintain relationships with cross-functional departments, as well as carriers, vendors, and

other service providers

? Communicate with customers in person and/or through calls, emails, digital platforms and ticketing

systems

? Process shipping requests, generate internationally compliant documents and manage shipment

exceptions according to SLA

? Tracking & monitoring inbound/outbound shipments ensuring to meet KPIs and OKRs as agreed to with

the client

? Coordinate and collaborate with multiple parties including customer stakeholders, warehouses, carriers,

service providers and onsite team members to resolve any issues that may arise and escalate as necessary

? Maintain knowledge of customer and company policies on all aspects of product movement

? Identify and suggest corrective actions for ongoing incidents, delivery issues, opportunities and SOPs

? Identify and articulate process improvement ideas to support operations and projects

? Create documented process for customers when requested - SOP/SWI creation

? Support the implementation of company's culture within the team

? Work towards individual and department Key Performance Indicators (KPIs)

? Stay up to date with the best practices and techniques in supply chain and proactively apply new

knowledge to improve processes

? Work with Waymo stakeholders and project managers to agree delivery schedules and create plans to support on time delivery

? Work with Waymo and other stakeholders to understand Dangerous Goods (DG) requirements and gather

necessary documentation

? Other duties as assigned

Qualifications

? Bachelor's degree or equivalent working experience

? 1-2 years of experience in logistics and/or high volume customer service roles

? Fluent in English; excellent written and oral communication skills

? Excellent customer service skills

? Strong organizational, communication and problem-solving skills

? Self-starter with the ability to triage and prioritize tasks in a fast-paced environment

? Analytical mindset with the ability to interpret data and make informed decisions

? Possesses a positive, can-do attitude

? Strong knowledge of Microsoft Office, Google workspace

All your information will be kept confidential according to EEO guidelines.

Expeditors offers excellent benefits:

Paid Vacation, Holiday, Sick Time

Health Plan: Medical

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development Program

Growth opportunities within the company

Employee Referral Program Bonus

Go to Apply

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