Customer Service Representative

Insight Global • Aurora, IL • 2h ago

Job Description

This role supports day-to-day operational and customer coordination within a fast-paced supply chain environment. The individual in this position works closely with internal teams and external partners to keep orders moving, address issues as they arise, and ensure a positive customer experience from order placement through delivery.

Key Responsibilities:

Act as a central contact for customer questions related to orders, deliveries, and shipment updates

Partner with internal warehouse, transportation, and purchasing teams to support accurate and timely delivery of goods

Respond to service issues, delivery concerns, and returns in a timely and solutions-focused manner

Enter, review, and maintain order information within internal systems to ensure data accuracy

Track shipments and communicate proactively when delays or exceptions occur

Document customer interactions, issues, and resolutions within internal tracking tools

Identify repeat issues or breakdowns in process and escalate trends to the appropriate teams

Apply internal guidelines related to shipping practices, returns, and customer adjustments

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

High school diploma or equivalent required; additional education in business or a related area is a plus

Five or more years of experience supporting customers within a manufacturing, distribution, or logistics environment

Experience working with enterprise systems such as ERP platforms and CRM tools Strong working knowledge of Microsoft Office, particularly Excel

Prior exposure to customer or order management platforms

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