Work Place Flexibility: Onsite
Legal Entity: Entergy Arkansas, LLC
JOB SUMMARY/PURPOSE
Oversees all aspects of safely delivering reliable electric service within a defined service Region. Manage employee safety in compliance with all Entergy and OSHA requirements. Strong management skills required to drive and deliver an optimum and reliable service through the distribution system through collaboration between line operations, design & field engineering. Leader is responsible for delivering reliable, safe service to customers within a geographical region, while maintaining effective strategic relationships with the customer service organization, key community leaders, local elected officials, and key business customers ensuring business objectives. Key areas of success will focus on reliability, financial and budget responsibility, employee engagement and development,improving organizational health, delivering customer-centric solutions, managing regulatory issues, first-time issue resolution, supporting revenue growth through timely and efficient engineering and construction to meet customer expectations, and constructing/operating/maintaining the distribution facilities and infrastructure of today & the future. Strong leadership required to drive safety focus and maintain Entergy's position as the best in storm/crisis preparation and response by performing the responsibilities of an Incident Commander during significant restoration events. For regions that are applicable, ensure that provisions of the Memorandum of Agreement (MOA) are administered consistently and impartially
JOB DUTIES/RESPONSIBILITIES
Be seen as a leader in the Opco Distribution organization through effective coordination and strong collaboration of activities of the OpCo's line operations, design & field engineering and customer service team to ensure service levels and accountability for achieving new customer-centric business model aspirations. This would inlcude the successful execution of strategic plans helping to deliver on commitments and benefits.
Deliver on reliability commitments as measured by SAIDI, SAIFI and CAIDI. Leverage new technologies including smart grid capabilities to modernize the grid and its operation. Improve customer NPS by delivering on customer-centric solutions and efficiently resolving customer & regulatory complaints.
Strengthen safety culture and improve performance as measured by leading and lagging indicators such as close catch good calls (CCGC), total recordable incident rate (TRIR) and serios injury or fatality (SIF) incidents. Actively work to improve employee engagement as measured by OHI scores, promote DIB's throughout the entire organization, and focus on employee career development opportunities leveraging Individual Development Plans (IDP).
Stays informed about the electrical industry and technology best practices, bringing new ideas to Entergy.
Key measures of success include: achieve Target Zero safety incidents as measured by accident incidence rates, drive continuous improvement in reliability as measured by the operating region's SAIFI, SAIDI and CAIDI, drive actions at the region level to achieve strategic customer satisfaction goals as measured by CSat Metric and NPS, Commit Dates (% met), & Customer Complaints (# and speed to resolve), support revenue growth & customer service through effective, timely engineering and construction of facilities to meet customer needs, employee engagement as measured by OHI metrics, and manage regional spending within approved targets for Capital and O&M. Support of rate case testimony development and regulatory findings as required. Leadership as an Incident Commander during significant restoration events. Fair application of the MOA where necessary.
Support the development and implementation of Customer Experience, Marketing, and Communications initiatives.
MINIMUM REQUIREMENTS
Minimum education required of the position
Bachelor's Degree or equivalent work experience. MBA preferred.
Minimum experience required of the position
5-8 years
Minimum knowledge, skills, and abilities required of the position
Knowledge of processes and key performance indicators for distribution engineering, distribution line operations, and customer service. Ability to serve as company spokesperson on operational and reliability related issues affecting customers. Ability to build relationships with key external stakeholders and internal stakeholders within all departments.
Any certificates, licenses, etc., required for the position
Professional Engineer license preferred
Six Sigma or other continuous improvement certification/training preferred
LI-MS1
Primary Location: Arkansas -Conway Arkansas : Conway
Job Function :Professional
FLSA Status :Professional
Relocation Option: Level I
Union description/code :NON BARGAINING UNIT-NBU
Number of Openings :1
Req ID: 122612
Travel Percentage :25% to 50%
An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (https://jobs.entergy.com/content/EEO/?locale=en_US) to view the EEO page, or see statements below.
EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.
Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here (humanr@entergy.com?subject=Accessibility) and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.
Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Know Your Rights: Workplace Discrimination is Illegal (https://www.eeoc.gov/sites/default/files/2023-06/22-088\EEOC\KnowYourRights6.12ScreenRdr.pdf)
The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.
WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
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