The Account Manager position is one of the most crucial jobs within the organization. It directly supports the Broker(s) and Consultants during the after-sales phase of the business; then once the account is acquired, assumes coordinated responsibility with the Strategic Account Executive (SAE) of maintaining an extremely positive relationship with our clients. These positions may work remotely or in our Birmingham, AL headquarters, and requires up to 50% travel.
Essential Job Responsibilities Include:
Job Specifications & Communication
Identifies client requirements, determines schedule availability, promotes services, defines process and related materials, provides quotation &contracts, acquires customer paperwork, mediates process, resolves issues, communicates job status, obtains personalization signs-offs and performs customer required data audit.
Client Consultation
Plays major advisory role by providing client consultation on, but not limited to, the following service and industry fundamentals; list presorting; key mail-piece design elements and materials, Hosts and/or participates in facility tours.
Client Information & Awareness
Responsible for understanding the Client's organization & structure, knowing the Client's product/services and staying aware of Client news and changes. Maintain and update Client record with changes. Communicates, monitors and assures proper billing procedures.
Customer Continuity
Establishes and promotes goodwill with customer. Reviews client history and contacts customer as a follow-up activity.
Internal Work Order Facilitation
Accountable for accurate and timely preparation of orders; initiates work orders for implementation, produces the expected reports, oversees, creates and/or assembles job packets, facilitates and generates data processing work order, coordinates receipt of data, audits and updates.
Lead contact and day-to-day administrator responsible for assigned clients with SAE.
Highly engaged with the client and SAE from the transition of the client from Business Development, through the implementation process and throughout the client lifecycle.
Ensure all client and account information entered in Sales Force and DataNet is accurate and up-to-date.
Maintains effective relationships with client contacts.
Interprets plan rules to ensure compliance with plan documents and summary plan descriptions (SPD) or summary or benefits (SOB).
Analyzes utilization reports and assists SAE in recommending benefit plan changes.
Submits plan change requirement for assigned clients in coordination with SAE.
Prepares and reviews written communications. Prepares renewal spreadsheets and letters. Prepares claims experience reports and renewal projections.
Request and summarize proposals from insurance companies. Prepare benefit summaries for current and recommended plan changes.
Leads special projects as needed.
Maintains an ongoing effort to manage current benefit trends and legislated requirements and programs. Prepares and assure accuracy on audits, census data and quoting.
Researches and resolves client issues.
Supports SAE with research and client problem resolution.
Attends and participates telephonically in the client reviews (on pre-determined schedule) to support SAE in documenting notes and assisting with follow-up items.
Set priorities for analytical work in order to meet deadlines.
Perform technical analysis of group insurance contracts and financial arrangements.
Evaluate renewals for fairness and accuracy.
Maintain necessary commissions for all plans and Brokers (as necessary).
Participate in Best and Final presentations as needed.
Think creatively to meet client needs and solve problems.
Prepare and send out confirmation letters.
Make regular service/relationship calls to clients.
Preparation of basic to moderately complex reports deemed necessary by SAE, RxBenefits Senior Leadership and or broker.
Communicate to our clients "Our Value-Added Service".
Meet or exceed Team and departmental goals established by the Director/VP.
Assist with keeping department materials, contacts, intranet, etc. up to date.
Assist with the development of job aids, training materials, etc.
Present a positive image in and out of the office to fellow employees, members, providers, and the community.
All other assigned duties.
Required Skills / Experience:
High School diploma is required. Associate's or Bachelor's degree preferred.
Health / Pharmacy industry experience preferred.
Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Thorough knowledge of Employee Benefits insurance. Ability to read, analyze and interpret industry policies and contract documents.
Excellent presentation and communication skills.
Strong analytical and critical thinking skills.
Strong organization skills with the ability to prioritize in a dynamic environment.
Self-motivated with the ability to work independently with limited supervision or within a group or team.
Based on relevant market data and other factors, the anticipated hiring range for this role is $56,800-$71,000 annually. Final compensation rates will be determined based on various factors, including but not limited to experience, skills, knowledge, and internal equity considerations. This role is also short-term incentive eligible. Incentive amounts will vary by individual and business goals.
We are committed to fair and equitable compensation practices. The final salary offered to the selected candidate may vary from the posted range due to individual qualifications. Our goal is to ensure that all teammates are compensated fairly and competitively based on their contributions to our organization.
RxBenefits is also committed to providing best in class benefits to our teammates. We offer a robust total rewards package that includes:
Remote first work environment
Choice of a HDHP or PPO Medical plan, we pay 100% of the premium for the HDHP for you and your eligible family members
Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance that we also pay 100% of premiums (for your family too on Dental and Vision)
Additional buy-up options for Short- and Long-Term Disability and Life Insurance
401(k) with an employer match up to 3.5% available after 60 days
Community Service Day to give back and support what you love in your community
10 company holidays including MLK Day, Juneteenth, and the day after Thanksgiving plus a floating holiday to use as you like
Reimbursements for high-speed internet, we'll send you a computer and monitors to help you do your best work
Tuition Reimbursement for accredited degree programs
Paid New Parent Leave that can be used for adoption or birth
Pet insurance to protect your furbabies
A robust mental health benefit and EAP service through Spring Health to support you when you need it mos t
RxBenefits provides equal opportunities for everyone who works for us and everyone who applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.
