Pharmacy Customer Service Associate

Walgreens • Madison, WI • 4h ago

Job Description:

Models and delivers a distinctive and delightful customer experience.

Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.

In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.

Customer Experience

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

Provides customers with courteous, friendly, fast, and efficient service.

Recommends items for sale to customer and recommends trade-up and/or companion items.

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.

Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.

Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.

Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.

Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.

Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.

Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.

Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.

Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).

Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.

Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.

Has working knowledge of store systems and store equipment.

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.

Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).

Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.

Complies with all company policies and procedures; maintains respectful relationships with coworkers.

Completes special assignments and other tasks as assigned.

Training & Personal Development

Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.

Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

Job ID: 1772785BR

Title: Pharmacy Customer Service Associate

Company Indicator: Walgreens

Employment Type: Flexible hours

Job Function: Retail

Full Store Address: 4518 COTTAGE GROVE RD,MADISON,WI,53716

Full District Office Address: 4518 COTTAGE GROVE RD,MADISON,WI,53716-01206-04805-S

External Basic Qualifications:

Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

Requires willingness to work flexible schedule, including evenings and weekend hours.

Preferred Qualifications:

Prefer six months of experience in a retail environment.

Prefer to have prior work experience with Walgreens.

Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.

Prefer good computer skills.

Prefer the knowledge of store inventory control.

Prefer PTCB certification.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Shift:

Store: 04805-MADISON WI

Pay Type: Hourly

Start Rate: 16

Max Rate: 18

Similar Jobs

Intensive Care Unit - ICU RN - Travel Nurse

Travel Nurse Across America • Madison, WI • 12h ago

Hospital & Medical Sponsored

We're looking for Intensive Care Unit RNs for an immediate travel nurse opening in Madison, WI. The right nurse should have 1-2 years recent acute care experience. Read below for more requirements. As an ICU Travel Nurse...

12h ago

Go to Apply

Intensive Care Unit - ICU RN - Travel Nurse

Travel Nurse Across America • Madison, WI • 12h ago

Hospital & Medical Sponsored

12h ago

Go to Apply

Dental Clinic Aide

ACCESS COMMUNITY HEALTH CENTERS • Madison, WI • 1d ago

Hospital & Medical

JOB REQUIREMENTS: Access Community Health Centers, Inc Dental Clinic Aide Dental Clinic Aide Position Summary: The Dental Clinic Aide is responsible for the sterilization of instruments used in the care of dental patient...

1d ago

Go to Apply

Clinic Urgent Care and Nurse Connect

GROUP HEALTH COOP OF • Madison, WI • 1d ago

Hospital & Medical

JOB REQUIREMENTS: Group Health Cooperative of South Central Wisconsin. BETTER TOGETHER The Clinic Urgent Care (UC) and Nurse Connect Manager - RN is responsible for providing supervision and leadership to patient care te...

1d ago

Go to Apply

Additive Manufacturing Technician

MIDWEST PROTOTYPING LLC • Blue Mounds, WI • 1d ago

Hospital & Medical

JOB REQUIREMENTS: Job Title: Additive Manufacturing (AM) Technician Pay Range: \$21.00-\$29.00/hour | Shift: 1st Shift, Monday-Friday | Type: Onsite See What We Do: https://youtu.be/kvuAbB4969E?si=MCg_01gD0C0BCG6 - POSIT...

1d ago

Go to Apply

Clinical Research Nurse

UW-MADISON • Madison, WI • 1d ago

Hospital & Medical

JOB REQUIREMENTS: Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Jobs Hub to apply through the internal application process.Job Category:Academic StaffEmployment Type:...

1d ago

Go to Apply

Director Clinical Account Management

NAVITUS HEALTH SOLUTIONS LLC • Madison, WI • 1d ago

Hospital & Medical

JOB REQUIREMENTS: Director, Clinical Account Management Location US- ID 2026-5441 Category Growth Position Type Full-Time Remote Yes Company Navitus About Us Navitus - Putting People First in Pharmacy - Navitus was found...

1d ago

Go to Apply

Senior Clinical Trial Manager

EXACT SCIENCES CORPORATION • Madison, WI • 1d ago

Hospital & Medical

JOB REQUIREMENTS: Help us change lives At Exact Sciences, we\'re helpingchange how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisio...

1d ago

Go to Apply

Medical Assistant

GROUP HEALTH COOPERATIVE • Madison, WI • 1d ago

Hospital & Medical

JOB REQUIREMENTS: Group Health Cooperative of South Central Wisconsin. BETTER TOGETHER 0.90 FTE / 36 hours per week. Madison College Clinic This position is eligible for a \$3000 INCENTIVE for joining GHC! (Amount prorat...

1d ago

Go to Apply

Medical Director - Ophthalmology

Parexel • Madison, WI • 1d ago

Hospital & Medical

Parexel is in the business of improving the world's health. We do this by providing a suite of biopharmaceutical services that help clients across the globe transform scientific discoveries into new treatments. From clin...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.