Business Change Director - Epic Systems
Hybrid 2: This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
Carelon, a proud member of the Elevance Health family of companies, is a healthcare services organization that takes a whole-health approach to making care more integrated, personalized, and affordable. We put people at the center-connecting physical, behavioral, social, and pharmacy services, along with clinical expertise, research, operations, and advanced technology to help care work better, together.
Among us are specialty-care physicians, nurse practitioners, pharmacists, engineers, data scientists, and other dedicated and caring health professionals. While our roles may differ, our purpose is shared: to make a positive impact on whole health.
The Business Change Director - Epic Systems is responsible for specializing in Epic Systems integration and data exchange initiatives, ensuring alignment between business objectives, system capabilities, and enterprise strategy.
They will ensure seamless, secure, and accurate data exchange, troubleshooting interface errors, and collaborating with technical teams for optimal system integration and performance. They assist with designs, configures, tests, and maintain data interfaces (HL7, FHIR) between the Epic EHR system and external applications.
How You Will Make an Impact
Primary duties may include, but are not limited to:
Specializes in and directly supports Epic Payer Platform integration initiatives, ensuring activities are aligned with corporate strategy and enterprise data objectives.
Identifies potential issues, project changes, and scope data, including risks and impacts related to Epic system integrations and data exchange workflows.
Leads efforts to identify best practices in process improvement, system integration governance, testing coordination, and release readiness for Epic-related initiatives.
Identifies impacted parties, business partners, and resources required, including Epic application teams, integration teams, operational stakeholders, and external partners.
Develops and designs processes and systems that support business needs, including Epic integration workflows, data exchange coordination, and cross-functional alignment models.
Designs methods for integrating functions and processes, including oversight of Epic EHR interface strategies (e.g., HL7/FHIR integrations) and cross-team validation practices.
Conducts cost/benefit analyses for integration enhancements, system improvements, and Epic upgrade initiatives.
Builds support for business change throughout the business unit by partnering with Epic users, operational leaders, and data stakeholders to promote adoption and data quality improvements.
Provides process, project, and change management methodology coaching/consulting support to both local and enterprise-wide initiatives, including Epic upgrades and integration-related enhancements.
Leads project prioritization and scheduling activities for the business unit, including Epic integration initiatives, enhancements, and release milestones.
Provides expertise to business areas in culture/change management activities and in process planning and portfolio management related to system integration efforts.
Supports the execution of the operating plan, including oversight of Epic-related initiatives, coordination of testing and validation activities, and monitoring progress against integration deliverables.
Actively participates in Epic Payer Platform governance and cross-functional meetings to ensure alignment with enterprise data and business objectives.
Minimum Requirements:
Requires a BA/BS in a related field and minimum of 10 years managing mid to large-scale change/project initiatives; or any combination of education and experience which would provide an equivalent background.
Preferred Skills, Capabilities, & Experiences:
Epic interoperability/integration experience, including Epic Bridges and/or related modules (e.g., Care Everywhere, HIM as applicable) strongly preferred.
Experience designing, configuring, testing, and supporting Epic interfaces and data exchange (e.g., HL7 and/or FHIR), including troubleshooting, error remediation, and Work Queue maintenance strongly preferred.
Experience with interface-related message and data formats such as HL7, XML, X12, and common healthcare transactions/workflows (e.g., Admissions Discharge Transfer (ADT), appointments, authorizations/prior authorization) strongly preferred.
Experience partnering with operational and technical stakeholders to document data requirements and validate end-to-end testing, data quality, and release readiness (including quarterly release notes review and upgrade impacts) strongly preferred.
Ability to develop basic operational reporting (e.g., status reporting; Epic reporting tools such as Reporting Workbench a plus) preferred.
Experience and/or knowledge of Clinical Workflow preferred.
Strong communication, organizational, and reporting skills preferred.
For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $115,360.00 to $207,648.00.
Locations: California; Columbus, OH; Illinois; Maryland; New Jersey; and Washington State.
In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.
*The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, paid time off, stock, or any other form of compensation and benefits that are allocable to a
particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration (https://info.flclearinghouse.com/) .
