Summary The incumbent serves as a Supervisory Management Analyst in the Income Verification Division of the HEC and is responsible for providing leadership and supervision to a unit consisting of Legal Administrative Specialists (Contact Representatives) and administrative support staff. Responsibilities The Supervisory Management Analyst plans and carries out projects to improve the efficiency and productivity of organizations and employees in administrative support activities by developing, monitoring and auditing programs and procedures for determining Veteran co-pay responsibility that impacts other agencies within the VA. Major duties and responsibilities of this position include, but are not limited to: Provides technical and administrative direction to unit employees resulting in the efficient accomplishment of work. Determines educational and training needs for the unit and is responsible for ensuring that the proper resources and training have been provided to unit employees in order to achieve established goals and objectives. Plans, schedules, and assigns work to be accomplished by subordinates, realigning priorities as necessary to support internal and external business requirements and operation objectives. Develops statistical and narrative data to justify work unit adjustments or position restructuring and a more productive or efficient use of personnel resources. Verify income data with the Internal Revenue Service and the Social Security Administration for benefits eligibility determinations. Recommends approval, rejection or action on promotions, reassignments, selections, awards, and disciplinary issues. Evaluates staffing and equipment requirements, recommends appropriate procedures and quality standards to use in the Unit. Assesses work measurement methods and productivity reports of unit staff to ensure consistency with IVD processes and goals. Shares information with Division management and supervisors to promote consistency and involvement. Work Schedule: Full-time, 40 hours per week, Monday through Friday, 8 hour shift between 9:00am - 5:30pm. Position Description/PD#: Supervisory Management Analyst/PD01498A Telework: This position may be authorized for Telework. Telework eligibility will be discussed during the interview process. Remote: This position is not authorized for Remote work. Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized. Permanent Change of Station (PCS): Not Authorized. Financial Disclosure Report: Not required. Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/20/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education s described below: Ensures the training needs of subordinates are met. Plans, schedules, and assigns work to be accomplished by subordinates, realigning priorities as necessary. Skill in conducting detailed analyses of complex functions and work processes. Develops, analyzes, evaluates, and makes recommendations and/or decisions regarding work methods, organizational structure or procedures that promote efficiency. Provides various performance metrics and reporting results to managers with action plans to improve results as required. You will be rated on the following Competencies for this position: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary in nature, although some slight physical effort may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Additional Information Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
