Client Service Specialist (CSS/CSR)

CityVet • United States, United States • 9h ago

Job Title: Customer Service Specialist (CSS) - Veterinary Clinic

Location: CityVet - Keller, Keller, TX

About Us:

CityVet is a compassionate veterinary clinic dedicated to providing high-quality medical care and exceptional service to pets and their families. We are looking for a friendly, organized, and dependable Customer Service Specialist to join our team and help create a welcoming experience for every client and patient.

Position Summary:

The Customer Service Specialist (CSS) is the first point of contact for clients visiting or calling the clinic. This role focuses on providing excellent customer service, scheduling appointments, managing front desk operations, and supporting the veterinary team.

Key Responsibilities:

Greet clients and pets in a warm and professional manner

Answer phone calls and respond to client questions

Schedule and manage appointments

Check clients in and out, process payments, and maintain accurate records

Communicate clearly with veterinarians and technicians regarding client needs

Maintain a clean and organized front desk area

Assist with administrative tasks as needed

Qualifications:

Previous customer service or reception experience preferred

Veterinary or medical office experience is a plus

Strong communication and interpersonal skills

Ability to multitask in a fast-paced environment

Comfortable around animals

Basic computer and scheduling software skills

Schedule:

Part-time

[Days and hours]

Benefits: (if applicable)

Competitive pay

Employee pet care discounts

Paid time off

Health benefits (if offered)

Supportive team environment

How to Apply:

Please submit your resume and a short introduction explaining why you would be a great fit for our clinic.

CityVet

Go to Apply

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