CC Hybrid Specialist

SUMMIT CREDIT UNION • Cottage Grove, WI • 1h ago

JOB REQUIREMENTS: Description As a Contact Center Hybrid Specialist,
you\'ll be the friendly voice and face of Summit-supporting members via
phone and video. You\'ll help members manage their finances, promote our
products and services, and build lasting relationships that improve
their financial well-being. Check us out online, talk to someone who
works here, or visit one of our branches. If Summit feels like your
tribe-apply today and start your journey with us! As a Contact Center
Hybrid Specialist 1, you will be responsible for: Deliver exceptional
service to members via phone and video. Educate members on Summit\'s
products and services. Resolve inquiries with accuracy and efficiency.
Refer members to appropriate departments or specialists. Meet service
and sales goals through structured training and coaching. Ensure
compliance with BSA, OFAC, and USA Patriot Act/CIP regulations. Job
Specifications: High school diploma or equivalent. 2+ years of customer
service experience (1+ year in financial or contact center preferred).
Strong communication and problem-solving skills. Ability to adapt in a
dynamic, fast-paced environment. Familiarity with Microsoft Office and
basic financial calculations. Why Join Us? A career that makes a
difference in people\'s lives. Opportunities for professional
development and internal advancement (44% of our roles are filled
internally!). A supportive, inclusive workplace where your voice
matters. Competitive benefits and a culture that values your well-being.
Come be a part of something bigger! EEO Statement: At Summit Credit
Union, we are committed to providing Equal Employment Opportunity
regardless of race, color, religion, sex, age, national origin,
disability, military and veteran status, sexual orientation, gender
identity, marital status or any other characteristic protected by local,
state, or federal law. We embrace diversity and believe that inclusion
is critical to our success as a credit union. Different makes us better.
Employment decisions are made based on qualifications, merit, and
business need. Equal Opportunity Employer/Protected Veterans/Individuals
with Disabilities This employer is required to notify all applicants of
their rights pursuant to federal employment laws. For further
information, please review the Know Your Rights notice from the
Department of Labor. Summit Credit Union is proud to be an Equal
Opportunity and Affirmative Action Employer of Veterans, Minorities and
Individuals with Disabilities. *** APPLICATION INSTRUCTIONS:
Apply Online: ipc.us/t/67D7F00694CF4DF9

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