Sr. Customer Engagement Consultant

TransUnion Interactive, Inc. • White Plains, NY • 1h ago

TransUnion's Job Applicant Privacy NoticePersonal Information We CollectYour Privacy Choices What We'll Bring:At TransUnion, we strive to build an environment where our associates are in the driver's seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day. Come be a part of our team - you'll work with great people, pioneering products and cutting-edge technology. As a Senior Customer Engagement Consultant, you are an integral part of the Customer Engagement Team delivering critical services to our customers. You own the operational relationship with high level premium and strategic clients and position yourself as a trusted advisor to their teams. You will lead customer engagements across a range of industries and @types of projects such as onboarding, training, strategic operation reviews, operational support, fraud analyses and consulting activities. What You'll Bring: Bachelor's degree in business, finance or computer science or the equivalent plus 5+ years consultancy, fraud prevention solution experienceProven ability to identify fraud risks and digital identity challenges, consult with customers to provide insights and develop solutions to address these areasStrong customer-service orientation and relationship-building skillsAbility to thrive in a fast-paced environment balancing strategic thinking with execution with limited resourcesExceptional analytical and quantitative skills and ability to structure analyses to form data-driven solutions to ambiguous customer challengesAdvanced skills with MS Word, Excel, and PowerPoint We're also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we're happy to support your development in:Experience in fraud industry especially digital identity and device fraud prevention solutionsCustomer Engagement experienceKnowledge of TransUnion's fraud and identity products and servicesExposure to the financial services or insurance industriesWorking knowledge of JSON, Tableau, Looker and/or Big Query Impact You'll Make: Engagement Management: Serve as a trusted advisor to premium clients, guiding them through onboarding, training and strategic operational reviews. Develop fraud risk maturity models and ensure optimal adoption of TU's Fraud solutionsOperational Support: Provide operational support for the clients under your management to give customers a single point of contact for all issues related to our platforms and solutionsDelivery Management: Apply demonstrated proficiency to understand business and technical requirements to plan and manage all phases of solution deliveryFraud Subject Matter Expertise: Provide specialized expertise for all operational related initiatives for the Global Fraud Solutions groupProblem Solving mindset: Identify the most critical aspects of the problem, and guide business-focused solutions and recommendations that drive customer value.Advocacy:Represent the voice of the customer to shape product roadmaps and drive innovation in fraud preventionGrowth Orientation: Identify opportunities for solution expansion and collaborate with sales to support renewals and proof-of-concept initiativesPassion: Actively seeks responsibility and takes pride in delivering the highest quality results and recommendations to our customers.Team Player: Effectively integrates, motivates and builds relationships with cross-functional team members (local or remote), sponsors, key stakeholders, executives and other individuals or organizations. Qualified applicants with arrest or conviction records will be considered for

Similar Jobs

Senior Administrative Assistant

New York Power Authority • White Plains, NY • 7min ago

Management & Administrative

Senior Administrative Assistant Location: White Plains, US Summary As a Senior Administrative Assistant supporting the SVP, Nuclear Development, you will play a pivotal role in keeping a fast-moving, high-impact function...

7min ago

Go to Apply

HR Administrative Assistant

Industrial Staffing Services Inc. • New York, NY • 7min ago

Management & Administrative

HR Administrative Assistant New York, NY 10003Pay : $24.50-$26.50 per hour 26-00331Job Summary The HR Administrative Assistant will provide support for Human Resources and Benefits inquiries through multiple communicatio...

7min ago

Go to Apply

Production/Administrative Assistant, FOX Nation (R50031924)

FOX • New York, NY • 10min ago

Management & Administrative

OVERVIEW OF THE COMPANYFox News Media FOX News Media operates the FOX News Channel (FNC), FOX Business Network (FBN), FOX News Digital, FOX News Audio, FOX News Books, the direct-to-consumer digital streaming services FO...

10min ago

Go to Apply

Office Assistant 1 Keyboarding

New York State Civil Service • New York, NY • 12min ago

Management & Administrative

NY HELP Yes Agency Corrections and Community Supervision, Department of Title Office Assistant 1 Keyboarding Occupational Category Clerical, Secretarial, Office Aide Salary Grade 06 Bargaining Unit ASU - Administrative S...

12min ago

Go to Apply

Receptionist III

CANON U.S.A.INC • New York, NY • 15min ago

Management & Administrative

Receptionist IIIJob LocationsUS-NY-New YorkRequisition ID 2025-20431# of Openings 1Category (Portal Searching) Administrative/ClericalPosition Type (Portal Searching) Temporary Full-TimeFixed Salary USD $25.08/Hr.Overvie...

15min ago

Go to Apply

Senior Director, Client Success

Progyny, Inc. • New York, NY • 19min ago

Management & Administrative

Thank you for considering Progyny! The Senior Director, Client Success - Large/National Market is a member of the Client Success leadership team in the Progyny organization for our national market employer clients. This...

19min ago

Go to Apply

Property Administrator (Real Estate & Customer Experience Coordinator)

Prologis • East Rutherford, NJ • 32min ago

Management & Administrative

At Prologis, we don't just lead the industry-we define it with a 1.3 billion square foot portfolio and an annual throughput of approximately $3.2 trillion. We create the intelligent infrastructure that powers global comm...

32min ago

Go to Apply

Administrative Coordinator-Higher Education

ManpowerGroup • New York, NY • 35min ago

Management & Administrative

Our client, Higher Education sector, is seeking an Administrative Coordinator-Higher Education to join their team. As an Administrative Coordinator-Higher Education, you will be part of the Museum Studies Program support...

35min ago

Go to Apply

Administrative Assistant

The Associated Press • New York, NY • 36min ago

Management & Administrative

Date: Feb 24, 2026 Location:Atlanta, GA, US, 30303-2720Company: Associated Press The Associated Press is an independent global news organization dedicated to factual reporting. Founded in 1846, AP today remains the most...

36min ago

Go to Apply

Administrative Assistant

The Associated Press • New York, NY • 36min ago

Management & Administrative

36min ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.