Client Services Manager

Insight Global • Chicago, IL • 6h ago

Job Description

The Client Services Manager provides strategic and day-to-day leadership for the Event Assistant and Coordinator team, ensuring seamless operational support for Sales Producers, Production teams, and live event execution. Reporting to and partnering closely with the Director of Sales, this role serves as a central point of alignment across departments, driving service excellence, operational efficiency, and continuous improvement while fostering a collaborative, people-first team culture.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Bachelor's degree in business, operations, management, or a related field

3+ years of experience in client services, event operations, project coordination, or team leadership

Proven experience managing or mentoring teams

Strong organizational, communication, and follow-up skills

Ability to manage multiple priorities in a deadline-driven environment

Proficiency in Microsoft Office, especially Excel and Word

Comfortable working on-site and attending live events as needed - Experience in event décor, production, hospitality, or experiential marketing

Familiarity with event or operations software (Momentus, Ungerboeck, ADP)

Strong process-improvement and operational efficiency mindset

Experience working cross-functionally with Sales and Production teams

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