PMO Director / Program Operations Manager (Massachusetts REMOTE)

ICF • Boston, MA • 6h ago

Description

PMO Director / Program Operations

You are required to live in Massachusetts to be considered for this role. Provides senior-level operational leadership and coordination for complex state or federally funded health transformation initiatives. Responsible for managing day-to-day program execution across grant administration, procurement support, financial monitoring, reporting, compliance tracking, technical assistance coordination, and stakeholder engagement.

Establishes and maintains integrated project schedules, risk registers, action logs, and documentation workflows to ensure timely, organized, and compliant delivery of program activities. Coordinates cross-functional workstreams supporting procurement lifecycle activities (e.g., RFIs, RFPs, contract tracking), subrecipient onboarding, deliverable monitoring, and recurring reporting requirements.

Oversees onboarding of new team members and establishes structured processes for training, documentation standards, workflow integration, and role clarity across workstreams. Ensures staff understand compliance expectations, reporting cycles, and governance processes.

Monitors operational risks, identifies pacing or compliance concerns, and escalates issues to senior leadership as appropriate. Oversees preparation of recurring and ad hoc reports for state agencies and federal partners, ensuring documentation is consistent, defensible, and audit-ready.

Supervises analysts and coordinators, maintaining quality control standards and reinforcing disciplined execution across workstreams. Supports rapid startup environments and high-volume implementation periods requiring structured coordination and strong internal controls.

Up to 25% travel may be required.

Basic Qualifications:

Bachelor's degree in public health, health policy, health administration, public administration, public policy, business administration, economics, or related field required. Master's degree preferred.

PMP certification preferred.

Minimum 8 years of experience managing large state or federally funded health-related grant programs, cooperative agreements, or public-sector healthcare initiatives.

Demonstrated experience supporting CMS, CDC, HRSA, or other federally funded health initiatives and operating in compliance-driven environments subject to state and federal requirements.

Demonstrated experience leading multidisciplinary teams and overseeing complex implementation efforts across procurement, grant administration, reporting, technical assistance, and partner engagement.

Experience establishing and administering Program Management Office (PMO) structures, including integrated schedules, risk management processes, documentation controls, and structured onboarding of staff.

Experience coordinating procurement lifecycle activities and contract oversight within public-sector or healthcare settings.

Experience maintaining reporting, documentation, and tracking systems in audit-visible or monitoring-intensive environments.

Strong understanding of state health systems, Medicaid programs, rural health environments, or safety-net provider networks preferred.

PT26ICF

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Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our?EEO (https://www.icf.com/legal/equal-employment-opportunity) policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email? Candidateaccommodation@icf.com ?and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.?

Read more about? workplace?discrimination?righ t s or our benefit offerings which are included in the? Transparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.?

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at? candidateaccommodation@icf.com . We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. ?

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$130,687.00 - $222,169.00

Massachusetts Remote Office (MA99)

ICF

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