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SOCIAL SERVICES SUPERVISOR/EXPERT

State of Arkansas • Fayetteville, AR • 5h ago

Date: Mar 13, 2026

Req ID: 56105

Location:

Fayetteville, AR, US, 72703

Category: AR DEPT OF HUMAN SERVICES

Anticipated Starting Salary: $63,085.98

Position Number: 22109886

County: Washington

Posting End Date: March 26, 2026

The SSS/E is expected to:

B e prepared to work extended hours, including being on call 24/7, according to assigned schedule; operate a motor vehicle safely and according to applicable laws at any time of day or night; lift weight (i.e., picking up children) up to 50 lbs.

Preferred Qualifications:

Four years of experience in a child welfare or human service program or a related field, including two years in a supervisory or leadership capacity.

The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.

Position Information

Job Series:Social Services Programs - Career Path

Classification:Social Services Supervisor/Expert

Class Code:SSP17P

Pay Grade:SGS08

Salary Range:$63,086 - $93,367

Job Summary

The Social Services Supervisor/Expert is responsible for overseeing social service programs, ensuring compliance with state and federal policies, and providing guidance to staff. This role involves strategic planning, program evaluation, and supervision of case management to improve service delivery and client outcomes. The Supervisor/Expert serves as a subject-matter authority in social work practices, policy development, and stakeholder engagement.

Primary Responsibilities

The assignment of supervisory duties is determined by the hiring agency's operational needs. Non-supervisory roles will serve as senior technical experts. Supervise, mentor, and evaluate social services staff. Develop and implement policy and program initiatives to improve service delivery. Conduct program audits and quality assurance to ensure compliance. Provide expertise in crisis intervention, case management, and legal compliance. Coordinate with government agencies, community organizations, and advocacy groups. Lead statewide social services initiatives and high-priority programs. Oversee compliance with federal, state, and agency regulations. Provide technical expertise in crisis management, program development, and inter-agency collaboration.

Knowledge and Skills

Case management and service coordination Knowledge of crisis intervention and de-escalation techniques Knowledge of Arkansas social service laws, policies, and regulations Proficiency in data management, reporting, and documentation Familiarity with trauma-informed care and cultural competency Understanding of behavioral health and protective services Leadership and mentorship skills for supervisory roles

Minimum Qualifications

Minimum of four years of work experience in human services programs or public service work, including one year in a supervisory or leadership capacity.

Required to have a background check and child/adult maltreatment registry check.

Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee's demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

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