Administrative Assistant 2
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Administrative Assistant 2
Salary
$51,971.00 - $79,062.00 Annually
Location
Dauphin County, PA
Job Type
Civil Service Permanent Full-Time
Job Number
CS-2026-44737-08220
Department
Department of State
Division
ST Real Est Mtr Vhcl Lcnsng Se
Opening Date
03/13/2026
Closing Date
3/26/2026 11:59 PM Eastern
Job Code
08220
Position Number
00100572
Union
AFSCME
Bargaining Unit
A4
Pay Group
ST06
Bureau / Division Code
00199104
Bureau / Division
ST Real Est Mtr Vhcl
Worksite Address
2525 North 7th Street
City
Harrisburg, Pennsylvania
Zip Code
17110
Contact Name
Lauren Latchford
Contact Phone
717.783.9310
Contact Email
llatchford@pa.gov
Description
Benefits
Questions
THE POSITION
Are you ready to take your administrative career to the next level? The Real Estate and Vehicle Licensing Division of the Bureau of Professional and Occupational Affairs is searching for a motivated Administrative Assistant 2. This position gives you the opportunity to utilize your communication skill set as you serve as the liaison between board members, board counsels, prosecuting attorneys, licensees, the public, bureau staff, and other governmental agencies. If you are interested in learning about the assigned board's laws, regulations, and policies, we have the perfect job for you!
DESCRIPTION OF WORK
As an Administrative Assistant 2, you will serve as the primary resource for board-related information regarding board laws, regulations, and policies for the general public and other staff. Work involves participating in the development of the regulations through recommendations to the board and board counsel to assist in the effective administration of the laws and regulations, as well as establishing licensure eligibility review criteria based on the laws and regulations for processing by technical support staff. You will be responsible for coordinating board meetings, preparing agendas, reviewing and editing all official minutes, and completing post meeting follow-up activities. You will also have the opportunity to attend and testify at formal hearings on board-related matters as the official custodian of the records and provide licensure record information to legal staff. Additional responsibilities include:
Analyzing administrative operations and making recommendations for improvements to existing procedures
Providing training in administrative operations and procedures to technical support staff
Providing statistical information and technical data to the Budget and Financial Management Office for the development of fees for the licensing board
Coordinating and reviewing board member reimbursement documentation, including advance travel approvals, travel expense vouchers, per diem requests, and other related forms
Interested in learning more? Additional details regarding this position can be found in the position description. (https://careers.employment.pa.gov/pd/PD_NEOGOV.asp?p=00100572)
Work Schedule and Additional Information:
Full-time employment
Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch. Work schedule may be negotiable.
Telework: You may have the opportunity to work from home (telework) part-time (up to 50%), upon successful completion of the probationary period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
One year of experience as a staff assistant to an administrative officer or as a technician in a staff service of a large organization; and such training as may have been gained through graduation from a four year college or university; or
Any equivalent combination of experience and training.
Other Requirements:
You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.
You must be able to perform essential job functions.
Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.
How to Apply:
Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/test once for this posting.
Your results will be provided via email.
Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !
See the total value of your benefits package by exploring ourbenefits calculator.
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.
*Eligibility rules apply.
01
How many years of full-time experience as a staff assistant to an administrative officer or as a technician in a staff service of a large organization do you possess?
1 year or more
6 months but less than 1 year
Less than 6 months
None
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.]
03
How much college coursework have you completed? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.organd clicking the Evaluation Services Link.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
120 credits or more
90 but less than 120 credits
60 but less than 90 credits
30 but less than 60 credits
Less than 30 credits
None
04
How much graduate coursework have you completed in Business, Hospital, or Personnel Administration; Industrial Relations or closely related field? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.organd clicking the Evaluation Services Link.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
30 credits or more
Less than 30 credits
None
05
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .
Yes
06
WORK BEHAVIOR 1 - WRITTEN COMMUNICATION
Compiles information for financial, statistical, monthly, or other reports, manuals, or status updates, letters, memoranda, training materials, agendas, presentations to record information, respond to correspondence, or disseminate information. Formats document submissions for review, approval, and distribution to personnel.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience compiling information for various @types of documents and reports. I wrote reports or documents which included recommendations for updates or changes.
B. I have experience compiling information for various @types of documents and reports. I wrote reports or documents that disseminated information.
C. I have successfully completed college-level coursework related to business writing, technical writing, English composition, or journalism.
D. I have NO experience or coursework related to this work behavior.
07
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
The actual duties you performed related to written communication
The @type(s) of documents you prepared
Your level of responsibility
08
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
09
WORK BEHAVIOR 2 - CUSTOMER SERVICE
Interacts with the public, coworkers, or other personnel to gather information and act as a liaison between staff. Provides appropriate responses to inquiries and refers individuals to the appropriate area for assistance as necessary.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience answering inquiries and resolving issues or complaints.
B. I have experience answering inquiries but referred issues or complaints to the appropriate area for resolution.
C. I have successfully completed college-level coursework related to communications, public speaking, public relations, conflict resolution, or interviewing.
D. I have NO experience or coursework related to this work behavior.
10
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
The actual duties you performed related to the customer service you provided
Your level of responsibility
11
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
12
WORK BEHAVIOR 3 - DOCUMENT REVIEW AND MAINTENANCE
Reviews and maintains logs, inventories, emails, and current and archived documents. Updates all materials when policies and procedures are created or updated and distributes the updates to staff as changes occur.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience reviewing and maintaining documents. I was responsible for evaluating recommended changes for accuracy and clarity and making those changes as needed.
B. I have experience maintaining documents. I was responsible for making changes based on recommendations which someone else evaluated for accuracy and clarity.
C. I have successfully completed college-level coursework related to document management, records retention, record keeping, information confidentiality, or records management.
D. I have NO experience or coursework related to this work behavior.
13
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
The actual duties you performed related to reviewing and/or maintaining documents
The @type(s) of documents you reviewed and/or maintained
Your level of responsibility
14
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
15
WORK BEHAVIOR 4 - MEETINGS
Organizes board meetings and prepares meeting agendas. Reviews and edits official board minutes and completes or delegates any follow-up activities.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience organizing meetings. I was responsible for preparing agendas AND completing or delegating any follow-up activities to the appropriate entity.
B. I have experience organizing meetings. I was responsible for preparing agendas, however; someone else was responsible for completing or delegating any follow-up activities to the appropriate entity.
C. I have NO experience or training related to this work behavior.
16
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
The actual duties you performed related to organizing meetings
Your level of responsibility
Required Question
Employer
Commonwealth of Pennsylvania
Address
613 North Street
Harrisburg, Pennsylvania, 17120
Website
http://www.employment.pa.gov
