Client Account Manager I Breakthrough

U.S. VENTURE, INC. • Green Bay, WI • 4h ago

JOB REQUIREMENTS: POSITION SUMMARYThe Client Account Manager I supports
daily client delivery activities, ensuring prompt responses to client
inquiries and accurate reporting. This role is focused on executing
established processes, supporting client interactions, and applying
foundational aspects of transportation and energy industry best
practices. This position is located onsite in Green Bay, WI. JOB
RESPONSIBILITIES Manage day-to-day delivery for clients across
Breakthrough\'s book of business, including Fortune 500 companies and
leading supply chain organizations. Oversee assigned core product
accounts, apply established processes, and exercise autonomy to make
decisions and deliver outcomes. Responsible for driving operational
excellence and client satisfaction, ensuring consistent execution and
communication and delivering accurate and timely reports Build and
maintain strong client relationships; respond promptly to inquiries and
resolving issues. Drive client roadmap alignment and execution.
Collaborate cross-functionally to support client needs, deliver
solutions, and resolve undefined issues, while enabling transparency by
documenting information in internal systems such as Salesforce and
Confluence. Demonstrate strong problem-solving skills and high attention
to detail ensuring minimal errors Lead client meetings, business
reviews, and strategic planning sessions by owning content preparation,
agenda alignment, and follow-up notes. Coordinate end-to-end client
implementation activities and strategic projects, prioritizing
initiatives based on client value and urgency. Support clients\' use of
internal platforms (FELIX) and publications Identify basic issues using
metrics and support resolution efforts. Proactively seek opportunities
to improve processes and client experience. Participate in ongoing
learning and development to master foundational processes. Monitor
account health and proactively address risks. Track and report on key
performance indicators (KPIs). Live our values of High Performance,
Caring Relationships, Strategic Foresight, and Entrepreneurial Spirit
Find A Better Way by championing continuous improvement and quality
control efforts to identify opportunities to innovate and improve
efficiency, accuracy, and standardization Continuously learn and develop
self professionally Support corporate efforts for safety, government
compliance, and all other company policies &... For full info follow
application link. Our company is an equal opportunity employer that is
committed to inclusion and diversity. We take affirmative action to
ensure equal opportunity for all applicants without regard to race,
color, religion, sex, sexual orientation, gender, gender identity or
expression, marital status, age, national origin, disability, veteran
status, genetic information, or other protected characteristic. If you
need assistance or an accommodation due to a disability, you may call
Human Resources at (920) 739-6101. *** APPLICATION INSTRUCTIONS:
Apply Online: ipc.us/t/0B9B735D70784156

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