Field Service Engineer Remote Boston, MA

Sartorius North America • Bohemia, NY • 1h ago

As the Field Service Engineer, you will have the opportunity to join a driven and growing team. Self-starters, proactive, and energetic candidates looking to contribute ideas, innovative thinking, and tireless actions should apply. We offer an outstanding work-life balance yet an intense, challenging, and fast-paced working environment. Your work will have a real-world impact and support you in achieving your career goals. The ideal candidate must be located in the Greater Boston Area What you will accomplish together with us: Provide exceptional customer careand build positive relationships with customers In the event of an issue, you will provide technical support to customers Tie the workflow to the scheduleto minimizeunnecessary travel. Travel to customers by ground, train, and air transportation as needed You will provide training to customers on the essential use and operation of Bio Analytics instruments Performfieldservice,calibration,and installation of complex mechanical systems, and perform preventative maintenanceand field sterilizations One of your tasks will be to assist with resolving IT issues related to Bio Analytics system installations. Follow all the company's procedures and protocols, as well as perform software updates/upgrades Assist in drafting documentation of process and procedure as required Keep accurate records via written and paper form, and keep a precise count of parts assigned to the engineer Regularly, you will be asked to produce timely, accurate, and detailed service reportsand prepare customer-facing estimates of repairs Pass along identified leads to the sales manager Travel to our Ann Arbor, MI, Fremont, CA, andadditionalfacilitiesand sitesfortrainingandconferencesas needed All other duties as assigned by management Expect up to 25% overnight travel to support Field Service activities in the greater eastern region of NA, with support in the additional areas of NA Lift items that weigh up to 35 Kg What Will Convince Us: Associate's degree in engineering or military training certificationswith 3 years of field service experience or 10+ years of proven field service experience. 3+ years of field service experiencein the Bio-Pharmaceutical industry or related. You can troubleshoot, test,repair,and service technical equipmentwithexcellent mechanical,electrical,and IT skills You have a valid Driver's License Proficient with MS Office software, including Outlook, Word, and Excel We Value: You can work flexible shifts and adapt to changing work schedules Completion of a bachelor's degree in mechanical engineering, biomechanical engineering, biomedical engineering,or a related field Familiarity with mobile tools and applications Excellent driving record Identification with our core values: Sustainability, Openness, Enjoyment You can work flexible shifts and adapt to changing work schedules Completion of a bachelor's degree in mechanical engineering, biomechanical engineering, biomedical engineering,or a related field Familiarity with mobile tools and applications Excellent driving record * Identification with our core values: Sustainability, Openness, Enjoyment Compensation range is $60,000-$90,000 (depending on experience, skill set, education and location). Plus, annual bonus and car allowance. What We Offer As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:Personal and Professional Development:Mentoring, leadership programs, internal seminar offerings Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules Comprehensive onboarding, including a virtual online platform Mutual support, team spirit and international collaboration; communities on

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