CDOC Technician II - Colorado Inmate Phone System (CIPS)
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CDOC Technician II - Colorado Inmate Phone System (CIPS)
Salary
$3,661.00 - $5,857.00 Monthly
Location
Canon City, CO
Job Type
Full Time
Job Number
CAA 3136 Tech II CIPS 3.2026
Department
Department of Corrections
Opening Date
03/13/2026
Closing Date
3/26/2026 4:00 PM Mountain
FLSA
Determined by Position
Type of Announcement
This position is open only to Colorado state residents.
Primary Physical Work Address
57500 East Highway 50 Canon City, CO 80212
FLSA Status
Non-Exempt; position is eligible for overtime compensation.
Department Contact Information
Molly Halbach, molly.halbach@state.co.us
How To Apply
Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.
Description
Benefits
Questions
Department Information
This position is only open to Colorado state residents.
This position is located in Canon City, CO. This posting may be used to fill future vacancies at this location.
The mission of the Colorado Department of Corrections (CDOC) is "To protect the citizens of Colorado by holding offenders accountable and engaging them in opportunities to make positive behavioral changes and become law abiding, productive citizens"
Our vision..."Building a safer Colorado for today and tomorrow"
If your goal is to build a career that makes a difference and builds greater public confidence in good government, consider joining the dedicated people of the State of Colorado. Our professionals strive to support state government and the citizens of Colorado. Customer service is a key component for every position in state government as is the focus on ideas and ways to redesign the delivery of services in making state government more effective and efficient.
In addition to a great agency and rewarding, meaningful work, we offer:
Distinctive career advancement opportunities throughout the state system;
Strong, secure, yet flexible retirement benefits including PERA Defined Benefit Plan or PERA Defined;
Contribution Plan plus 401K and 457 plans. Member Contribution Rates . Correctional Officers I-IV qualify as "Safety Officers" and are eligible for increased PERA benefits;
Medical and dental health plans;
Short and long term disability coverage;
Paid life insurance;
11 paid holidays per year plus vacation and sick leave;
Wellness program, tuition reimbursement, training opportunities and more;
Visit State of Colorado Employee Benefits. (https://dhr.colorado.gov/state-employees/state-of-colorado-employee-benefits) for more information.
Description of Job
This position provides technical support for day-to-day functionality of the Colorado Department of Corrections (CDOC) Colorado Inmate Phone System (CIPS). This position includes duties where you will be required to work around inmates.
Primary duties and responsibilities include, but are not limited to:
Create, update and maintain accuracy of inmate phone accounts to ensure compliance with CDOC administrative regulations, and all other applicable policies and codes.
Review individual inmate phone lists for appropriate unauthorized or inaccurate phone numbers and deny submissions which are in violation.
Validate attorney registration information for unmonitored and unrecorded status.
Check call recordings for system functionality to confirm inmate requests for credit.
Ensure timely customer service and effectively respond to all communication received from stakeholders in regard to inmate calling issues.
Resolve system operational problems or issues and coordinate with outside vendor technicians as needed.
Maintain hard and electronic file data.
Maintain updates to the work area desk manual.
Report daily workload information and reconciliation data.
Other duties, as assigned.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
Minimum Qualifications: Two (2) years of technical or *high level clerical experience. (This work experience must be clearly described, in your own words, in the work history section of your application to meet this requirement.)
*Technical work is defined as skilled work in the practical application of specialized techniques, procedures, practices, or methods in order to accomplish tasks. The specialized work is a direct extension of a professional field which requires an understanding of that field, the nature of the work requires that it revert to a professional if not performed by a technician.
**High Level clerical experience includes the following: document creation, word processing; create and revise office procedures; compiling and formatting the content for program materials such as annual reports and newsletters; screening documents and supporting information to determine eligibility, authenticity, or identity; accounting for the unit's allotted funds by authorizing operating expenditures.
Substitutions: Two (2) years of college or university course work in Business, Criminal Justice, or a related business field may substitute for the required experience on a year for year basis. (You must submit a copy of your unofficial college transcript with your name, college name, degree and date conferred in order to receive credit.)
ONLY APPLICANTS WHO MEET THE MINIMUM AND SPECIAL QUALIFICATIONS FOR THE VACANCY WILL BE INCLUDED IN THE COMPARATIVE ANALYSIS PROCESS.
Ensure that the "Work Experience" section of the application is complete and contains all relevant work experience related to the position that you are applying for . This information will be used to help determine compensation for the position. "See resume" statements cannot be accepted in lieu of the "work experience" section of the application. Additional work experience will not be accepted after the job announcement close date for compensation purposes.
Required Competencies:
Exceptional interpersonal/customer service skills.
Excellent verbal and written communication skills.
Extraordinary ability to multi-task.
Exceptional attention to detail and accuracy.
Impeccable organizational, planning and prioritizing skills.
Self-control, a strong sense of ability to work in stressful, potentially violent situations;
Ability to remain alert, emotionally stable, and mentally resilient under pressure and observant throughout their shift;
Tolerance to stress, confinement, and high-stakes interaction;
Ability to read and comprehend the English language;
Ability to effectively communicate fluently in English both verbally and in writing;
Ability to create accessible documents and technical content that follows plain language guidelines with accessibility in mind.
Preferred Qualifications: (Candidates may receive higher ratings for possessing the preferred qualifications criteria.)
Proficiency with Microsoft Office (Word, Excel and Access) and Google Applications.
Proficiency with 10 key by touch.
Proven experience monitoring work, checking for errors, and verifying accuracy.
Progressive experience working in a fast-paced customer-oriented environment with a focus on delivering a high level of customer service.
The Assessment Process : Your application will be reviewed to determine if you meet the minimum Qualifications (MQ's). Applicants that meet MQ's will be included in the Comparative Analysis process. Colorado Revised Statutes require that state employees are hired and promoted through a comparative analysis which may include, but is not limited to, a suitability screening, eSkills Assessment, oral assessment, written performance assessment or it may include a review of your application material and your responses to any supplemental questions by a Subject Matter Expert (SME) to assess and rank applicants in order to establish an eligible list for referral to the hiring manager for final consideration.
Be sure the "Work Experience" section of your application is complete and specifically addresses your qualifications, experience, and accomplishments as they relate to the Description of the Job , Minimum Qualifications , Required Competencies and Preferred Qualifications as listed above. Resumes and "see resume" statements will not be accepted in lieu of the "Work Experience" section of the application. Failure to include adequate information or follow instructions by the closing date may result in your application not being accepted and/or may affect your score, rank or inclusion in the final pool of eligible applicants.
Employees who are rehired or reinstated within six months of their separation will return at either their previous pay rate if hired into the same class level or based on their time in the class series, whichever is higher. Those rehired or reinstated after six months' separation will be calculated using the same formula for new hires and promotions.
Please note that while this change in role may constitute a change in title and/or responsibility, salary adjustments are not guaranteed and may be influenced by factors such as internal pay equity, budget constraints, market benchmarks, or the individual's current compensation level. Any changes to compensation will be determined separately and communicated accordingly.
If you have transcripts, a license or other relevant documentation regarding your qualifications, upload and attach copies to your application.
If an unofficial copy of transcripts is being submitted at the time of application, transcripts from colleges or universities outside the United States must be assessed for U.S. equivalency by a NACES educational credential evaluation service. This documentation is the responsibility of the applicant and must be included as part of your application materials. Failure to provide a transcript or credential evaluation report may prevent your application from moving forward in the selection process.
Under the Job Application Fairness Act (SB 23-058), applicants may redact information from certifications and transcripts that identify their age, date of birth or dates of attendance from an educational institution.
In order to process a background investigation, your application must include at least (10) ten years of the most current work experience unless experience related to the job for which you are applying is later than (10) years. Failure to provide this information could result in delays and/or elimination from the background investigation process.
Toll Free Applicant Technical Support: If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time). Helpful hints: if you are having difficulty uploading or attaching documents to your application first, ensure your documents are PDF or Microsoft Word files and second, close the document before you attempt to upload (attach) it.
You are encouraged to print a copy of this announcement for your records
Conditions of Employment: All job offers are contingent upon a successful medical screening by a healthcare professional, certifying the candidate's ability to perform the essential functions of the position. Applicant must consent to hold harmless CDOC and its agents and staff from any liability arising in whole or in part from the testing and the use of this information in connection with CDOC's consideration of application for employment.
Must be 21 years of age;
Possess a valid driver's license;
Possess a high school diploma or GED
Have NO felony convictions, to include any actions defined in 5 U.S.C. 301; U.S.C. 509, 510; 42 U.S.C. 15601-15609. The CDOC shall not hire nor promote anyone who may have contact with an offender who has engaged in sexual abuse which includes acts, activity, and sexual behavior, in a prison or other institution as defined in 42 U.S.C. 1997; or has been convicted of engaging or attempting to engage in sexual activity in the community facilitated by force, overt or implied threats of force or coercion, or if the victim did not consent or was unable to consent or refuse, or has been civilly or administratively adjudicated to have engaged in the activity described in the above paragraph. The agency shall consider any incidents of sexual harassment in determining whether to hire anyone who may have contact with offenders or residents.
Applicants must be legally eligible to work in the United States to be appointed to this position. CDOC uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. CDOC does not sponsor non-residents of the United States.
Successfully pass all modules of the six-week Colorado Department of Corrections Basic Training, to include English reading comprehension , relevant competency assessments and written/practical exams in Defensive Tactics.
Possess the physical ability to successfully complete Defensive Tactics
Lift arms above head and kick as high as own waist
Stabilize another person to accomplish a controlled take down
Use arms, palms of hands, shins, and feet to deliver blows
Withstand impact (slow speed or with a safety bag) on own body from strikes/blows
Swing a baton in a striking technique
Rotate body 90 degrees with feet planted for striking with foot or using a defensive tactic;
Get down on one or both knees and up again with multiple repetitions
Will be exposed to Oleoresin Capsicum during Basic Training and will be exposed while on assignment
Must be able to see and hear in order to observe, address and respond to potential breaches in safety and security
Seize, hold, control or subdue violent or assaultive persons and defend oneself or others to prevent injury
Demonstrate body agility, strength of all four limbs and the ability to walk and climb stairs consistently
Work in situations involving assaultive behavior, physical control of another person and/or restraint situations
Deal with individuals with a range of moods and behaviors, utilizing tactfulness and a congenial, personable manner
Work with people of the opposite sex, diverse racial ethnic groups, mentally ill and emotionally disturbed offenders
Communicate by talking, listening and/or signaling people to convey or exchange information, assignments
Work in an environment with fluctuating noise and temperature (hot and cold) which may include working outdoors in inclement weather and/or concrete floor/wall work settings
Willing and able to travel
Willing and able to work various shifts, days, afternoons, graveyards (nights) which includes a rotating shift schedule
TB (tuberculosis) screening is required of all new employees upon hire
Successful completion of a background investigation is required. Should applicant's background reveal criminal charges, it shall be the responsibility of the applicant to provide the Department of Corrections with written/official disposition of any charges.
The CDOC is committed to a work environment free from illegal drugs and alcohol. Employees (see exception below) may use marijuana in their personal time but are prohibited from working while under the influence of any substance, including marijuana. A drug test will be administered to all new employees; employees must successfully pass. Random drug screening will occur throughout employment.
Exception: Peace Officer Standards and Training (POST) certified employees are prohibited from the use of marijuana. Health care professionals must check their licensing requirements regarding marijuana use.
Appeal Rights: If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.
An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email ( dpa_state.personnelboard@state.co.us ), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department's action.
For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov ; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.
Supplemental Information
IMPORTANT INFORMATION
After submitting an application, you should receive an email acknowledging your submission. If you do not get the email, please check to ensure you have actually submitted the application and @typed the correct email address on the application.
Include a working email address on your application; one that is checked daily as time sensitive correspondence WILL take place via email. You may receive email notifications from a Colorado Dept. of Corrections employee or from this email address: info@governmentjobs.com . It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email; if you do not receive correspondence soon after the closing date or if you have questions about this job announcement, please contact Molly Halbach at molly.halbach@state.co.us
SCHEDULED DATES OF POSSIBLE APPLICANT ASSESSMENTS (I.E., EXAMS, ORAL BOARDS, WRITTEN EXAMS) WILL NOT BE MADE UP. IF YOU FAIL TO SHOW AT THE APPOINTED DATE/TIME, MAKE-UPS WILL NOT BE ALLOWED.
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law. The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.
The Colorado Department of Corrections is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our Employee Relations Specialist, Kristen Lange , at doc_employeerelations@state.co.us or call 719-728-0270 .
ALL DEPARTMENT OF CORRECTIONS FACILITIES AND BUILDINGS ARE TOBACCO FREE.
WE STRONGLY ENCOURAGE PROTECTED CLASSES TO APPLY.
The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits
Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.
01
If you are using college course work to meet the minimum qualifications for this position, a copy of your official (or unofficial) transcript noting degree @type and date conferred/awarded is required by the application deadline. Have you attached/uploaded your transcripts?
Yes, I have attached my transcripts.
No, I am not using college course work to meet minimum requirements for this position.
02
Are you a veteran? If yes, please attach your DD214 member 4 form to your application. (If you have a disability, also attach the letter issued to you from the Veterans Administration verifying that you are currently receiving monetary benefits or you that have a disability retirement.)
Yes
No
03
Describe, in detail, your two (2) years of technical or high-level clerical experience. Be sure to include the duties that made it technical or high-level. (This is not a substitution for completing the work history section of your application.)
04
Describe, in detail, your experience collaborating with a team in order to provide the best possible customer service to fit an individual client's needs?
05
Describe why you are the best candidate for this position. Provide a detailed account of how you meet the required competencies and preferred qualifications as listed in the job announcement and how your accomplishments, qualifications, skills, areas of expertise, other characteristics, etc., make you the best fit for this position.
06
Ensure the "Work Experience" section of your application is complete and contains all information needed to determine if you meet the minimum qualifications. Resumes and "see resume" statements will not be accepted in lieu of the "Work Experience" section of the application being completed. Do you acknowledge this?
I so acknowledge.
07
By clicking below, you acknowledge that the selections process may consist primarily of a review of your application, documents submitted, supplemental questions against the minimum qualifications, required competencies and preferred qualifications. Your responses will also be evaluated on ability to follow instructions, clarity, conciseness, organization, grammar, spelling and word choice. Do you acknowledge this?
I so acknowledge.
08
To be eligible to receive lodging, food and transportation from the DOC during Basic Training, you must meet the following requirement: Your home (physical address) and your work assignment (where you are assigned) are both more than 50 miles away from the Corrections Training Academy (CTA), which is located at 1150 Academy Park Loop Colorado Springs CO 80910. Please note: Lodging, food, and transportation will not be provided if travel from your home to your new work assignment/location will be further than travel from your home to CTA
I so acknowledge
09
Certification and Confidentiality StatementI certify that: --I understand that this, my completed Application, the attached Supplemental Questions and my responses are confidential and that I have neither consulted with others nor received assistance in the writing or editing of my responses and the information contained herein was prepared and completed solely by me and only me. --All the information I have provided herein is true, complete and correct to the best of my knowledge and belief, and is made in good faith. --I have not communicated the confidential information of this, my Application and the attached Supplemental Questions in any way to other candidates or potential candidates. --I understand that if the confidential information in this, my Application and the attached Supplemental Questions and/or my responses, are found to have been falsified or shared in any way, I may be disqualified or removed from the position if appointed.
I agree to the terms and conditions of this Certification and Confidentiality Statement.
Required Question
Employer
State of Colorado
Address
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Website
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