Reference #: 3996407
Description
Account Servicers are dedicated to providing exceptional deposit support to branch teams located within all divisions of CNB Bank. They are responsible for accurately reviewing, researching, and processing requests regarding deposit accounts in order to meet the needs and expectations of our clients. This includes reviewing all new deposit accounts, maintenance performed on existing accounts, documentation, and following all specific state regulations dependent on where accounts are established, and services are provided.
Below is a list of essential functions of this position. Additional responsibilities may be assigned in the position.
KEY RESPONSIBILITIES
Review deposit account structures/relationships for accuracy
Review deposit related documents for precision and authenticity
Understand, advise, and uphold specific state laws regarding deposit accounts
Assist branch staff personnel with deposit account related questions
Maintain a general understanding of all Account Services related topics & duties
ATTITUDES
Builds positive relationships with internal and external clients by valuing other's feelings and rights in both words and actions, and embracing other's unique beliefs, backgrounds, and perspectives by demonstrating:
Respect: Speak to others with kindness, empathy, and fairness
Client Focus: Deliver consistent, high-quality service that builds trust and loyalty
Inclusion: Encourage diverse viewpoints and contributions in decision-making collaboration
BEHAVIORS
Demonstrates strong business ethics and honest behaviors and the ability to positively influence and work with others to achieve excellent results by demonstrating:
Leadership: Demonstrate ability to positively influence others to achieve
Integrity: Strong business ethics and honest behaviors
Collaboration: Positively work with others to produce excellent results
Volunteerism: A recognized and visible presence in serving our communities
COMPETENCIES
Reflects skill, good judgement, positive conduct, and personal responsibility for assigned areas. Seeks to implement and leverage services and technologies that create efficiencies by demonstrating:
Accountability: Personal responsibility for assigned areas and actions
Innovation: Applies creative thinking and forward-looking solutions to drive continuous improvement and adapt to evolving challenges
Professionalism: Reflects skill, good judgment, and positive conduct
SEEKS PROFESSIONAL DEVELOPMENT OPPORTUNITIES
Take advantage of various development opportunities by enrolling in webinars and Bank offered courses to help build knowledge of departmental processes. As knowledge and experience advance, there will be opportunities for promotion to Account Servicer II and III.
Training Tracks are designed to help each employee understand how each job impacts other areas of the bank, provide tools to have effective conversations, and be successful in a new role. Annual, job-specific training opportunities are assigned and/or available for timely completion. Some travel may be required.
Requirements
QUALIFICATIONS, EDUCATION, & EXPERIENCE
To perform this position successfully, an individual must be able to perform each essential position requirement satisfactorily and a skills inventory is listed below. A high school diploma or general education degree (GED) is required, with related experience and secondary education preferred. A background screening will be conducted.
LANGUAGE SKILLS: Ability to read, comprehend, and interpret documents. Possesses professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization. Ability to communicate to clients directly and effectively.
TECHNOLOGY SKILLS: Ability to utilize telephone systems and possess good digital literacy including email, internet and intranet use. Prior experience or the ability to learn core transaction system, statement processing system, and any other computer programs pertinent to performing job duties.
MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure. Ability to compute rate, ratio, and percentages.
REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to solve challenging problems involving several variables in a standardized situation.
PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
This position operates in a professional office environment with considerable time spent at a desk using office equipment such as computers, phones, and printers. Noise level is moderate with constant communication and interactions with others. Ability to travel on occasion to all market areas and attend seminars or training sessions offsite.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
DISCLAIMER: This job description is not an exclusive list of responsibilities and duties. They may change at any time without notice.
BENEFITS
Medical, Dental, Vision & Life Insurance
401K with company match
Paid Time Off & Recognized Holidays
Leave policies
Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
Employee Assistance Program
Employee Health & Wellness Program
Special Loan and Deposit Rates
Gradifi Student Loan Paydown Plan
Rewards & Recognition Programs and much more!
Eligibility requirements apply.
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CNB Bank is an equal opportunity employer and all applicants are considered based on qualifications without regard to sex, race, color, ancestry, religious creed, national origin, sexual orientation, gender identity, physical disability, mental disability, age, marital status, disabled veteran or Vietnam era veteran status. CNB Financial Corporation is an Affirmative Action Employer and is committed to fostering, cultivating and preserving a culture of diversity and inclusion.
