Lead CSR/Teller - Oxford, OH - Full Time

Fifth Third Bank, N.A. • Oxford, OH • 5h ago

Make banking a Fifth Third better®We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION:

Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible for the most complex duties of a CSR, exercising considerable independent judgement. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all @types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Customer Experience:

Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met

Provide follow up to customer questions and find solutions to address issues

Be responsive and timely with correspondence to keep lines of communication open and clear

Maintain a position of trust and responsibility by keeping all customer business confidential

Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior.

Operations:

Collaborate with Financial Center Manager to ensure all monthly cash counts are completed.

Partner with Financial Center Manager to gather and report monthly FCA requests.

Perform daily office responsibilities, working with the CSR and Bankers, to maintain the efficient operation of the office.

Maintain a balancing record that is in line with policy. Find and correct outages and assist others as needed.

Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes.

Demonstrate sound judgment in decision making, abiding to established guidelines and procedures.

Assist in training newly hired Customer Service Representative

Referrals:

During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation

Build and maintain a working knowledge of the Retail products and services offered

Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes

Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES: None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

High school diploma/GED.

Work involves extensive cash handling.

Position requires in-depth knowledge of retail policies and procedures, to perform the essential duties with minimal supervision.

Work involves contact with the public, adhere to dress code guidelines.

Must have the ability to interact comfortably and confidently with the public.

Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.

Act as a leader and a resource for both customers and platform team.

Demonstrate the company's core values, work as one bank, take accountability, be respectful & inclusive, act with integrity.

Need to have flexibility in scheduling.

WORKING CONDITIONS:

Normal office environment.

Extensive viewing of computer screens.

Lead CSR/Teller - Oxford, OH - Full Time

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

LOCATION -- Oxford, Ohio 45056

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Similar Jobs

Lead Finance Specialist - Engine Cost Analyst

GE Aerospace • West Chester, OH • 3h ago

Finance, Accounting & Banking

Job Description Summary In this role, you will be responsible for coordinating with all Aerospace product lines and the Supply Chain division to ensure the complete and accurate output of engine cost by engine serial num...

3h ago

Go to Apply

Finance Specialist - Accounting Operations

GE Aerospace • West Chester, OH • 1d ago

Finance, Accounting & Banking

Job Description Summary Whether you want to work at one of our facilities?as the site leader's?right hand helping to make business decisions or at headquarters on a larger finance team, we have an opportunity for you. Yo...

1d ago

Go to Apply

Payroll Specialist

Robert Half • Fairfield, OH • 6d ago

Finance, Accounting & Banking

Description We are looking for an experienced Payroll Specialist to join our team. This is a contract position requiring expertise in payroll processing within a manufacturing environment. The ideal candidate will be ski...

6d ago

Go to Apply

Staff Accountant

Robert Half • Oxford, OH • 1w ago

Finance, Accounting & Banking

Description We are looking for a detail-oriented Staff Accountant in Oxford, Ohio. In this role, you will contribute to the financial operations of multiple non-profit entities, ensuring accurate and timely accounting pr...

1w ago

Go to Apply

Accounting Administrator

Robert Half • West Chester, OH • 1w ago

Finance, Accounting & Banking

Description Are you passionate about numbers and ready to make an impact in a dynamic finance environment? Our company is seeking an Accounting Administrator to execute critical accounting operations and ensure smooth de...

1w ago

Go to Apply

Accounts Receivable Analyst

CLEVELAND-CLIFFS STEEL CORPORATION • Hamilton, OH • 1w ago

Finance, Accounting & Banking

Cleveland-Cliffs is seeking an Accounts Receivable Analyst at our facility in West Chester, Ohio. The ideal candidates enjoy hands-on, challenging, family-like environments and are looking for opportunities to develop fu...

1w ago

Go to Apply

Accountant-Job Cost

Baker Concrete Construction, Inc. • Monroe, OH • 2w ago

Finance, Accounting & Banking

Req ID: 7318 Travel: Up to 15% Number of Openings:1 Achieve more in your career with the nation's leading specialty concrete contractor. At Baker Construction, you'll be part of a team that prioritizes people, invests in...

2w ago

Go to Apply

Accountant-Job Cost

Baker Construction • Monroe, OH • 2w ago

Finance, Accounting & Banking

Accountant-Job Cost Company Name: Baker Construction Enterprises Inc Location: Monroe, OH, US, 45050 Req ID : 7318 Travel: Up to 15% Number of Openings: 1 Achieve more in your career with the nation's leading specialty c...

2w ago

Go to Apply

Consumer Banker II (Oxford)

First Financial Bank • Oxford, OH • 2w ago

Finance, Accounting & Banking

We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be written! If you are interested and qualified for this role, we invite you to appl...

2w ago

Go to Apply

Colibrium Additive - Services Finance Leader

GE Aerospace • West Chester, OH • 2w ago

Finance, Accounting & Banking

Job Description Summary The Services Finance Leader will serve as the finance manager for Colibrium Additive Services P&L. This role directly supports the Global GM of Colibrium Additive Services, covering Laser and...

2w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.