Customer Service Representative

Robert Half • Carol Stream, IL • 1h ago

Description

We are looking for a dedicated Data Entry/Customer Service Representative to join our team in Carol Stream, Illinois. This is a contract-to-permanent position offering an excellent opportunity to showcase your communication skills while providing exceptional support to customers. You will play a vital role in maintaining customer satisfaction and ensuring smooth order processing.

Responsibilities:

Handle inbound and outbound calls professionally, addressing customer inquiries and resolving issues promptly.

Process and manage customer orders accurately using order entry systems.

Maintain detailed records of customer interactions, ensuring all documentation is up-to-date.

Collaborate with team members to streamline customer service processes and improve efficiency.

Utilize Microsoft Office tools to prepare reports and manage data effectively.

Communicate clearly and effectively with customers to build strong relationships and foster trust.

Perform basic mathematical calculations to ensure order accuracy and resolve billing concerns.

Monitor and follow up on customer orders to ensure timely delivery.

Provide solutions to customer complaints, ensuring a positive resolution and experience.

Stay informed about company products and services to provide accurate information to customers.

Requirements - Proven experience in customer service roles, showcasing strong communication skills.

Proficiency in order entry systems and familiarity with handling inbound and outbound calls.

Solid knowledge of Microsoft Office applications, including Excel and Word.

Ability to perform basic mathematical calculations with accuracy.

Excellent organizational skills and attention to detail.

Strong problem-solving abilities and a customer-centric mindset.

Capability to work both independently and collaboratively in a team environment.

High school diploma or equivalent education required. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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