Customer Service/Client Engagement

JN White Associates, Inc. • Perry, NY • 5h ago

Job Summary The Client Engagement Specialist serves as the critical link between customer service, sales, and operations, ensuring seamless communication and an outstanding customer experience. This role supports sales team members by managing client communications, handling inquiries from new leads, and proactively identifying opportunities for upselling and cross-selling. The Client Engagement Specialist is responsible for assisting with client relationship management, sales support, and order processing, contributing to overall customer satisfaction and revenue growth.

A successful candidate will have experience in sales-driven environments or customer service roles that involve sales elements and must be able to effectively multitask, prioritize, and collaborate across teams.

Essential Duties & Responsibilities Serve as the primary liaison between assigned sales representatives, clients, and internal teams to facilitate clear and efficient communication. Assist in generating and presenting quotes for new and repeat projects. Analyze and manage gross margins and pricing structures to support sales targets and profitability. Oversee order processing, approvals, and fulfillment, ensuring alignment with customer expectations and company standards. Work collaboratively with business development, scheduling, operations, and shipping teams to meet client delivery requirements. Support lead management efforts, including handling initial inquiries, qualifying leads, and routing them appropriately. Maintain accurate client records and document all communications within the Customer Relationship Management (CRM) platform. Assist in developing presentations and proposals for both client and internal reviews. Participate in sales strategy meetings, providing customer feedback and market insights to drive improvements. Support sales and accounting teams in collection efforts when necessary. Track and report on key performance indicators (KPIs) for sales and customer service success. Perform other duties as assigned.

Skills & Competencies Proficiency in Microsoft Excel and Word; experience with Mac operating systems is a plus. Manufacturing and CRM experience preferred. Strong ability to manage client expectations and maintain high levels of satisfaction. Exceptional multitasking skills, with a keen attention to detail. Customer-Centric Approach: Ability to understand customer needs and enhance satisfaction. Sales Mindset: Ability to recognize and capitalize on sales opportunities to contribute to revenue growth. Team Collaboration: Strong ability to work closely with sales representatives and internal teams to drive success. Strong written and verbal communication skills. Proven problem-solving abilities. Ability to work independently and as a team member. Willingness to work overtime as necessary.

Education & Experience Preferred: Associates degree and 2 years of customer service experience. Required: High school diploma (or GED) and 1 year of customer service experience.

-Language Skills -Mathematical Skills -Reasoning Ability

Requirements Schedule: Monday through Friday, generally 8:00 AM to 4:30 PM Flex Time: Flexible start/end times available after training period Remote Work: Potential for hybrid work after 1 year Status: Full-time, year-round position Benefits: Health benefits, 401(k), and profit sharing

Requirements: Strong attention to detail Reliable with clean and consistent attendance Excellent customer service skills Sales experience a plus (but not required)

Wage:$19-$21/hour

Apply online at: https://jnwhiteusa.com/careers/

Similar Jobs

Customer Service Representative

Adecco US, Inc. • Geneseo, NY • 5h ago

Management & Administrative

AMAZING ON-SITE CUSTOMER SERVICE OPPORTUNITY! Passionate about communication and helping others? Launch your career in Customer Service with an entry-level role that offers immediate hiring and consistent income! Shift:...

5h ago

Go to Apply

Inbound Customer Service Representative

Upstate Breaker Wholesale Supply Inc. • Caledonia, NY • 5h ago

Management & Administrative

Inbound Customer Service Representative Upstate Breaker Wholesale Supply, Inc. is looking for an Inbound Customer Service Representative for our Caledonia location. The desired applicant will work 40 hours a week in an i...

5h ago

Go to Apply

Case Manager

Genesee County Department of Public Defender's Office • Batavia, NY • 10h ago

Management & Administrative

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS/HELP PROGRAM). For the duration of the NY HELPS Program this title may be filled via a non-competitive appointment, wh...

10h ago

Go to Apply

Customer Service Representative

Mirabito Energy Products • Dansville, NY • 1d ago

Management & Administrative

Position: Home Comfort Customer Service Representative Reports to: Regional Manager Status: Full time, hourly non-exempt Hourly Rate: $18.00 - $22.00 ESSENTIAL FUNCTIONS - include and are not limited to: Consistently ren...

1d ago

Go to Apply

Territory Manager

Finch Turf, Inc. • Dansville, NY • 6d ago

Management & Administrative Sponsored

Territory Manager Dansville, NY 14437 Overview Salary Range$42,500.00 - $50,000.00 BaseCommission/year Position TypeFull Time Education Level4 Year Degree Travel PercentageRoad Warrior CategorySales Description Base work...

6d ago

Go to Apply

Hearing Officer 1 (Incarcerated Discipline)

New York State Civil Service • Attica, NY • 1w ago

Management & Administrative

NY HELP No Agency Corrections and Community Supervision, Department of Title Hearing Officer 1 (Incarcerated Discipline) Occupational Category Legal Salary Grade 661 Bargaining Unit M/C - Managerial/Confidential (Unrepre...

1w ago

Go to Apply

Visitor Services Associate

Genesee Country Village & Museum • Mumford, NY • 1w ago

Management & Administrative

Order#: NY1586049 Visitor Services Associate POSITION OVERVIEW: The Visitors Services Department is responsible for ticketing, retail gift store, restaurant, and Group and Private event functions at the Genesee Country V...

1w ago

Go to Apply

Corporate Account Manager of Product Support Sales

Milton CAT • Batavia, NY • 1w ago

Management & Administrative

Corporate Account Manager of Product Support SalesJob LocationsUS-NY-Batavia ID 2026-6212Category SalesType Full-Time (FT)OverviewThe Corporate Account Manager of Product Support Sales position is key in helping to drive...

1w ago

Go to Apply

Customer Service Representative I

Heidelberg Materials US, Inc. • Pavilion, NY • 2w ago

Management & Administrative

About Us Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees. W...

2w ago

Go to Apply

Senior Clerk

Genesee Valley BOCES • Le Roy, NY • 2w ago

Management & Administrative

Qualifications: Graduation from high school or equivalent Two years of full-time, paid clerical experience Preferred Qualifications: Strong attention to detail and an ability to maintain accurate records Experience worki...

2w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.