Summary The Management and Program Analyst reports to the Specialty Care (Medicine Service) Administrative Manager under the Chief of the Service at Tennessee Valley Healthcare System (TVHS). This position is responsible for providing healthcare analytic data and metrics for area of assignment and is responsible for the effectiveness of the healthcare process and maximum utilization of VA resources for Veteran patients. Responsibilities Specialty Care provides a wide array of complex services including hematology, oncology, hospital medicine, cardiology, allergy, immunology, rheumatology, dermatology, photopheresis, endocrinology, emergency medicine, gastroenterology, infectious disease, nephrology, dialysis, pulmonology, respiratory therapy, urgent care, and transplant. The Management and Program Analyst is ultimately responsible for providing healthcare analytic data and metrics for area of assignment and is responsible for the effectiveness of the healthcare process and maximum utilization of VA resources for Veteran patients. The incumbent advises on and coordinates administrative policies, programs and operations for all Acute & Medical Specialty Care staff and trainees ( Fellows, Residents, Medical Students and Without Compensation providers). The incumbent is required to data mine, create templates, and effectively communicate patient care plans to staff. Incumbent is required to present innovative alternatives through power point, excel, access, and various computer programs in order to communicate with a diverse audience. Major Duties for the Management and Program Analyst include: Collects, complies and tracks data for clinic management Interprets data supports the trending of critical information to be used national, regionally and locally for strategic planning. Manges clinics through consistent use of established processes and data systems. Identifies clinic inefficiencies and bottlenecks, researching their root causes and creating innovative alternatives to ensure the delivery of timely, appropriate, quality patient care. Data mines, creates templates and effectively communicate patient care plans to staff. Analyzes and evaluates the effectiveness of patient care systems in meeting established goals and objectives for areas of assignment. Communicates presentations to staff for process modifications. Developing, analyzing, evaluating, advising on, or improving the effectiveness of work methods and procedures, organization, manpower utilization, information and documentation systems. Maintains a project tracking system which includes change control, documentation and notification of all aspects of the assigned project to key stakeholders in a timely manner. Work Schedule: Monday - Friday, 7:30am - 4:00pm Telework: No. Virtual: This is not a virtual position. Position Description/PD#: Management and Program Analyst/PD70902F Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/16/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-9. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note - time-in-grade and specialized experience/education are two separate requirementsYou may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-7 in the normal line of progression for the occupation in the organization. Qualifying specialized experience includes: demonstrated work experience using qualitative and quantitative techniques for analyzing and measuring the effectiveness, gathering pertinent data, plan and organize work; communicate effectively orally and in writing; collecting, compiling and tracking data for clinic management and healthcare analytic projects within identified service lines; tracking and analyzing clinical programs for the purpose of improving processes and identify problem areas; and utilizing computers and applicable databases/software for statistical purposes and managing information systems. NOTE: Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have two (2) years of progressively higher-level graduate education or master's or equivalent graduate degree or LL.B. or J.D., in a related field of the position. (Transcripts must be submitted with application) OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience (equivalent to at least the GS-07 level or pay band in the Federal service) and education as described above. (Transcripts must be submitted with application) You will be rated on the following Competencies for this position: Database Management Systems Project Management Stakeholder Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. Typically, the incumbent may sit comfortably to perform work of the position. However, there may be some walking, bending, standing, carrying of light items such as papers and books. No special demands are required to do the work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
