Summary Vacancy Identification Number (VIN): CBTG-12906242-26-DMM Please read this announcement in its entirety before beginning the application process to ensure you submit all the required documents. See Required Document sections in this announcement before applying. Please read the application questionnaire before applying: https://apply.usastaffing.gov/ViewQuestionnaire/12906242 Responsibilities This job opportunity announcement (JOA) will be used to fill one (1) full-time and permanent GS-0301-11, Supervisory Medical Management Specialist (Chief, Member Services) vacancy at the Louisville, KY Veteran Affairs Medical Center (VAMC), with Business Office Service. The position is located in the Member Services Section at the Robley Rex Department of Veterans Affairs Medical Center. The Supervisory Medical Management Specialist is responsible for planning, managing, and directing all technical and administrative activities/issues associated with enrollment, eligibility, health benefits, details, and emergency department admissions.Duties will include but are not limited to: Sets priorities and prepares schedules for completion of work. Makes assignments based on priorities. Ensures timely performance of a satisfactory amount and quality of work. Reviews work products and accepts, amends or rejects the work. Gives advice, counsel, or instructions to employees on both work and administrative matters. Identifies developmental and training needs of employees and provides or makes provisions for such effectiveness of operation and compliance with policy and regulations and institutes necessary changes in order to meet established or new organizational Mission requirements. Relates with both professional and clerical staff on all administrative technical functions associated with the day to day operations. Interacts with individuals at all levels in the VA and the public. Secures the cooperation of various VA medical center personnel in the application of administrative practices designed to increase program effectiveness, economy and operation, maximum patient care and maximum long range planning. Initiates, establishes, develops and implements comprehensive policies, processes and procedures through direct contact, telephone and/or written analysis to monitor success. Develops, oversees, and maintains data in a format which provides current information necessary for use in the decision making process. Performs trend analysis and utilization analysis and directs program development, adjustment, or implementation based on analysis. Assures that all standard operating procedures, hospital memorandum, etc., are pertinent, relevant and current. Assures that changes made by VA management, Headquarters, and reviewing bodies are incorporated. Performs a variety of interrelated, nonstandard assignments involving a wide range of problems. Implements, Identifies and interprets policy and procedure regulations and revises statements regarding such matters. Handles a wide variety of administrative problems in coordinating the clinical operations emanating from the emergency room and admissions areas. Establishes appropriate administrative and operational procedures with other areas for coordinating the delivery of care and for resolving significant problems interfering with efficiency of operations impacting on care provided. Plans and organizes manpower and equipment so they are effectively and economically utilized. Reviews work products and accepts, amends or rejects the work. Any duties assigned. Work Schedule: Monday - Friday 8:00 a.m. - 4:30 p.m. Telework: Adhoc Virtual: This is not a virtual position. Position Description/PD#: Supervisory Medical Management Specialist/PD403630 Relocation/Recruitment Incentives: Not Authorized. Permanent Change of Station (PCS): Not Authorized. Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/18/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Supervise, plan, direct, and manage both technically and administratively a wide variety of complex programs of a medical center. The programs provide a comprehensive range of medical, surgical, psychiatric, alcohol/drug treatment, nuclear medicine, physical medicine, rehabilitation, and prosthetic services to the Veteran population. Thorough knowledge of VA policies, directives, and regulations on Business Office Programs. Knowledge of facility and VA strategic plans, goals, and objectives. Knowledge of advanced management and organizational principles particularly in planning, programming, and staffing. Skilled in analytical and evaluative methods to determine program effectiveness and knowledge of advanced scheduling techniques and personnel logistics to insure adequate staff coverage. Ability to establishes short- and long-range goals for the sections and participates in staffing and budget plans each year. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph. D. or equivalent doctoral degree, or three full years of progressively higher-level graduate education leading to such a degree. That demonstrates the KSA for the position (TRANSCRIPTS REQUIRED). OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond the first two years of graduate education that demonstrates the KSAs for the position (TRANSCRIPTS REQUIRED). You will be rated on the following Competencies for this position: Administration and Management Communication Critical Thinking Managing Human Resources Organizational Awareness Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary. There is walking, bending and reaching required such as for filing or locating material, and carrying items such as reports, documents, and supplies. Entering data and word processing on a personal computer may result in physical problems from the effects of repetitive motion and eyestrain. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
