Secret Customer Service Technican

Insight Global • Jacksonville, FL • 6h ago

Job Description

Insight Global is looking to bring on an 8570 compliant Secret cleared Customer Service Technician, in support of a Federal client out of Jacksonville, FL. The technician will be responsible for the following:

below).

Must have experience with Windows 11 operating system. Respond to trouble tickets to resolve user problems. Under general supervision, provide technical software, hardware and network problem resolution to all District computer users by performing question/problem diagnosis and guiding users through step-by step solutions in a call center environment; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; assist Network Technicians; troubleshoot network printer problems; pass more complex end-user problems on to Network Technicians; conduct hardware and software inventory database maintenance and reporting; and perform related work as required.

Additional responsibilities include:

Provide personal computer support, problem analysis, and hardware/software installation and configuration. Provide phone, remote, and desk-side technical support to users in the areas of e-mail, directories, standard Windows desktop applications, and network connectivity. Provide support to include configuration of systems, communications devices, and peripheral equipment. Correct and restore user PC workstations to operational status. Provide desk-side training and technical MHS Service NOW work order system

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Active : Secret clearance and Security+ certification Experience with Windows 11 and Active Directory Structure Capable of adding and removing workstations to the domain Experience with imaging workstations, notebooks and tablets Working knowledge of SMS or other remote tools, active directory

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