Customer Service Representative I
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Customer Service Representative I
Salary
$1,501.00 - $1,690.40 Biweekly
Location
Houston, TX
Job Type
Full Time
Job Number
38365
Department
Houston Public Works
Opening Date
03/11/2026
Closing Date
3/17/2026 11:59 PM Central
Description
Benefits
Questions
POSITION OVERVIEW
Applications accepted from: ALL PERSONS INTERESTED
Service Line: HOUSTON PERMITTING CENTER
Reporting Location: Houston, TX
Workdays & Hours: Monday - Friday; 7:00 am - 4:00 pm*
Subject to change
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS:
Join the City of Houston and make a difference in our community by ensuring the efficient and effective management of public records!
The City of Houston is seeking a dedicated and organized Customer Service Representative I (CSR I) to join our Records Management team. The CSR I will play a crucial role in providing exceptional customer service while assisting in the management of public records. This entry-level position will encompass a variety of tasks related to records management, imaging, and technical program use.
The Customer Service Representative I duties will include but are not limited to:
Respond to public inquiries regarding records management policies and procedures.
Assist in the completion of multi-step public records requests, ensuring compliance with relevant guidelines.
Use imaging software to digitize physical records, ensuring accurate and efficient storage.
Maintain and update electronic records and databases, ensuring information is current and accessible.
Collaborate with team members to ensure records are organized and easily retrievable.
Provide technical assistance to users of records management software and programs.
Participate in training sessions to stay informed about updates in records management practices and technology.
Perform routine data entry and quality control checks to maintain data integrity.
Assist in preparing reports related to records requests and management activities.
Demonstrate a commitment to exceptional customer service by addressing inquiries in a timely and professional manner.
WORKING CONDITIONS
This position may require standing for extended periods, as well as occasional lifting of materials. The CSR I will work in an office environment and may be required to interact with the public.
This is a Department of Public Works & Engineering Emergency Management position at the Tier III Level.
MINIMUM REQUIREMENTS
EDUCATIONAL REQUIREMENTS:
Requires a high school diploma or a GED.
EXPERIENCE REQUIREMENTS:
Six (6) months of administrative or customer service-related experience is required.
Substitution: Associate degree may be substituted for the experience requirement.
LICENSE REQUIREMENTS:
None
PREFERENCES
Preference will be given to candidates with
Previous experience in customer service, records management, or administrative support.
Proficiency in computer applications, including Microsoft Office Suite and records management software.
Excellent communication skills, both verbal and written.
Strong attention to detail and organizational skills.
Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.
GENERAL INFORMATION
SELECTION/SKILLS TESTS REQUIRED: None
However, the department may administer a skills assessment test.
SAFETY IMPACT POSITION: No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
PAY GRADE: 13
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-6737.
If you need special services or accommodations 832-393-6737 (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:
Medical
Dental
Vision
Wellness
Supplemental Insurance
Life insurance
Long-term disability
Retirement pension
457 deferred compensation plan
Employee Assistance Program
10 days of vacation each year
13 city holidays, plus one floating holiday
Compensable Sick Leave
Personal Leave
Flexible schedules
Hybrid-Telework for eligible positions
Professional development opportunities
Transportation/parking plan
Section 125 pretax deductions
Dependent Care Reimbursement Plan
Paid Prenatal, Parental and Infant Wellness Leaves
Healthcare Flexible Spending Account
For plan details, visit http://www.houstontx.gov/hr/benefits.html
01
How many years of VERIFIABLE administrative or records management experience do you have?
No experience
Less than 2 years
2 years but less than 3 years
3 years but less than 4 years
4 years but less than 5 years
5 years or more
02
Are you a current employee at the Houston Permitting Center?
Yes
No
03
How many years of customer service-related or administrative experience do you have?
No experience
6 months
1 year
1 year to 2 years
2 years to 3 years
3 years or more
04
Please select the scenario that describes your education.
Less than High School Diploma/GED
High School Diploma/GED
Associate degree or higher
05
How many years of experience do you have working with the public?
No experience
Less than 1 year
1 year but less than 2 years
2 years but less than 3 years
3 years but less than 4 years
4 years or more
06
Please describe your Technical Skills by answering the following questions. o Can you describe your experience with electronic records management systems? Which platforms have you used? o Tell us about a time when you identified an inaccuracy in a record. How did you handle the situation? o What is your understanding of records retention policies and compliance regulations relevant to records management? o How do you prioritize tasks when managing large volumes of records? Can you provide an example?
07
Please describe your adaptability skills by answering the following questions. o How do you ensure clear communication with team members and stakeholders regarding records management issues o How do you approach learning new technologies or systems for records management? Can you provide an example? o Describe how you have adapted to changes in policy or technology in a previous role. What strategies did you use? o How do you handle requests from various departments for records or information? Can you give an example of a challenging request?
08
Please indicate languages, other than English in which you are fluent reading, writing, and or speaking. Check all that apply:
Spanish
Vietnamese
Mandarin (or other dialect)
Arabic
French
American Sign Language
N/A
09
Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?
Yes
No
Required Question
