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Service Sales Account Manager

ThermoFisher Scientific • Durham, NC • 2h ago

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Location/Division-Specific Information:

This position is remote. Relocation assistance is NOT provided.

*Must be legally authorized to work in the United States without sponsorship.

*Must be able to pass a comprehensive background check, which includes a drug screen.

Discover Impactful Work:

The Global Service & Support segment of Thermo Fisher Scientific's Life Sciences Group has an exciting opportunity to expand the reach of our service contract offerings and help drive revenue growth within our division. The Service Sales Account Manager will align and drive the following guiding principles of sales execution:

Own the Customer

Is customer-centric and keenly aware of markets, trends, and competitors.

Is tenacious, decisive, nimble, and operates with intensity.

Find a Better Way

Is strategic, astute, and forward-thinking.

Greets challenges and change as opportunities.

Win Together

Inspires, motivates, and collaborates with others.

Stretches across department borders, breaks silos, and builds effective partnerships with customers and colleagues to grow our business.

A Day in the Life:

Meet or exceed a defined sales plan; forecast sales performance accurately.

Develop and execute a territory plan to grow business within your assigned territory.

Make daily outbound telephone calls and communicate via email to all organizational levels and functional areas in accounts where purchasing decisions are made.

Capitalize on training opportunities to develop in-depth knowledge of service and support offerings (Service contracts and support plans, time and materials billable services, field application training, bioinformatics, and compliance services) in order to proactively uncover new opportunities within assigned accounts to generate revenue growth.

Develop organizational skills to work within cross-functional teams to achieve organizational objectives, manage sales territory activities, and communicate efforts clearly within other levels of the organization.

Understand the competitive landscape within accounts to position like or better product offerings to customers.

Communicate key competitive activities, market trends, and changing customer directions to the organization.

Utilize data sources to analyze and develop sales opportunities with the greatest ROI.

Support marketing programs as assigned by the Sales Manager.

Complete assigned tasks and reports in a timely and complete manner while maximizing productivity during key selling time.

Keys to Success:

Education and Experience

Bachelor's degree required.

5+ years of diverse Life Sciences experience-including service, sales, product management, or other cross-functional commercial roles.

Knowledge, Skills, Abilities

Excellent telephone skills and communication abilities, and high proficiency in negotiating complex deals.

A goal-oriented mindset with a demonstrated ability to meet and surpass goals and objectives.

A love of the competitive fight and hunger to win business by taking business away from strong competitors.

Hunger and desire to actively engage in continuous learning - taking advantage of both training opportunities and on-the-job learning - putting yourself in new situations outside your comfort zone and tackling challenges as development and learning opportunities.

Strong interpersonal skills and the ability to work with cross-functional teams and people with diverse skillsets, personalities, and responsibilities.

Must be self-starting and dynamic. Highly capable of working independently and remotely while still maintaining close connections and team collaborations.

Excellent verbal and written communication skills with the ability to discuss technical concepts.

Demonstrated success in building and maintaining customer relationships.

Proficiency with CRM systems (Salesforce preferred) and the Microsoft Office suite.

Strong organizational skills and ability to manage multiple priorities.

Results-oriented with a proven record of achieving sales targets.

Valid driver's license and willingness to travel up to 20% for customer visits and meetings.

Fluency in English required; additional languages beneficial.

Benefits:

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Compensation

The hourly pay range estimated for this position based in California is $32.74-$49.11.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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