Overview:
Established in 1975, Financial Pacific Leasing, Inc. (a subsidiary of Columbia Bank), is a direct provider of small-ticket commercial equipment leases. FinPac originates business through partnering with vendors, third party originators and lessors nationwide. For over 50 years, these partners have relied on Financial Pacific to provide them with innovative financing solutions for their customers.
About the Role:
The Operations Administrative Support Specialist provides essential administrative assistance to multiple operational teams by performing accurate data entry, document scanning and indexing, filing, finalizing contract addendums, and maintaining organized digital and physical records. This role supports front desk reception needs, assists with titling-related documentation, prepares outgoing materials, and manages follow-up tasks across various workflow queues. The specialist ensures timely and high-quality service to internal and external customers, maintains confidentiality, and communicates any issues that may pose risk to the company.
Document & File Management
Complete all filing related to Titling in an accurate and timely manner.
Scan and index documents for Customer Service and Titling departments.
Finalize Customer Service addendums and ensure proper documentation is captured.
Pull titles for disposed accounts and prepare corresponding cover letters.
Complete follow-ups on files and route items to the appropriate Titling worklists.
Customer Service & Reception Support
Provide receptionist coverage, including greeting visitors and directing incoming calls.
Deliver a high level of customer service to lessees, vendors, brokers, and internal staff.
Maintain positive working relationships with managers and staff across the company.
Assist and support other staff members as needed.
Payment Handling & Administrative Tasks
Receive payments delivered to the physical location and follow proper endorsement procedures.
Assist with special projects assigned by management.
Demonstrates compliance with all company regulations for assigned job functions and applies them to designated responsibilities; stays current on regulatory changes through coursework and on the job training.
Follows all company policies, procedures, compliance regulations, and completes all required annual and job specific training.
Maintains working knowledge of company policies and procedures related to the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security, and other applicable regulations.
May be asked to coach, mentor, or train others, serving as a subject matter expert when needed.
Provides exceptional customer service and support to lessees, vendors, TPOs, and internal staff.
Serves as a liaison between internal departments and external partners.
Actively learns, demonstrates, and reinforces the corporate culture through actions and communication.
Ensure regular and predictable attendance and punctuality.
Takes personal initiative and serves as a positive example for others.
Maintains strict confidentiality of all company information.
Performs other duties as assigned.
About You:
High School Diploma, GED, Vocational Training, or equivalent required.
1+ years of experience handling scanning, indexing, filing, organizing records, and managing physical and digital documentation with accuracy required.
1+ years of experience providing professional customer service to internal and external partners, plus reception or front desk support required.
1+ years of experience managing follow ups, routing work to appropriate queues, handling payments according to procedure, and completing tasks reliably and on time required.
Strong organizational, communication, and collaboration skills.
Ability to work under strict timelines and manage multiple interruptions while maintaining accuracy.
Strong writing and grammar abilities.
Ability to quickly learn and adapt to new software and systems.
Proficient PC skills, including Microsoft Word and Excel.
Ability to effectively manage multiple tasks and priorities.
Strong teamwork skills with the capability to work independently when needed.
Demonstrate effective problem-solving and process-improvement skills to identify and resolve operational issues.
Collaborates with employees and management at all levels to maximize. performance, creativity, and results.
Job Location: Ability to work fully onsite at posted location.
3455 South 344th Way Suite 300 Federal Way, WA 98001
The pay range for this role is $19.00 - $22.00.
The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.
Evergreen:
This posting is part of an evergreen requisition to create a pipeline of talent. If you are interested in potential opportunities in this area, we encourage you to apply. While we may not have an immediate opening at this time, we are always looking for top talent and will reach out as positions become available in the posted locations.
Our Benefits:
We are proud to offer a competitive total rewards package including base wages and comprehensive benefits.
We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.
Our Commitment to Diversity:
Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: careers@columbiabank.com (careers@umpquabank.com) .
To Staffing and Recruiting Agencies:
Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.
