CUSTOMER SERVICE REPRESENTATIVE

Andritz, Inc. • Springfield, MA • 4h ago

REPORTING RELATIONSHIPS: Line: Customer Service Manager, Paper Machine
Service Coordination with: engineering, production groups, field sales
(SAMs), and finance SUPERVISION RECEIVED: The employee carries out the
work within guidelines such as objectives, definitions with minimal
oversight. Works with moderate supervision. SUPERVISORY
RESPONSIBILITIES: Line: None POSITION REQUIREMENTS College degree and/or
equivalent experience Manufacturing Experience a plus Self-starter
capable of working with minimum supervision. Extremely thorough
organizational and planning skills. Strong knowledge of customer service
and establishing contacts. Ability to handle numerous projects at one
time. Excellent written and verbal communication skills. Ability to
develop close professional relationships Ability to research and review
technical drawings and documents. Very strong computer skills (Word,
Excel, PowerPoint) Some ERP experience (SAP experience a plus) Ability
to [learn to] read and interpret engineering drawings. Ability to work
independently and handle high volume email traffic *This is not a call
center position LANGUAGE ABILITY: Ability to read and comprehend
instructions, engineering drawings, correspondence, and memos. Ability
to write effective correspondence. Ability to effectively transfer
information in one-on-one and small group situations to customers,
vendors, and other employees of the organization. EFFORT & WORKING
CONDITIONS Working conditions can include production/fabrication
facilities, paper mills, and offices.

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