Occasions
Position Title: Service Operations Manager
Salary: $60,000 to $65,000
Other Forms of Compensation: 10% Incentive Bonus
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Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!
a vision for creating remarkable events
FOOD FIRST. INSPIRED BY INGREDIENTS. GREAT SERVICE.
About our Company
Since 1986, Occasions Caterers has worked closely with our clients to create remarkable events. We have grown in size but maintain a boutique approach to full-service catering with a focus on custom menus, creative décor, expert planning and gracious service. We craft experiences through food, design and hospitality to reflect your unique style, taste and vision. With over thirty years of experience, we have an unmatched scope of knowledge, resources and relationships to produce events that exceed expectation and delight in every way. Occasions Caterers has a mission to have dedicated team members who support and work together to create exceptional catered experiences each and every day.
If you want to be a part of an exceptional team who values Excellence by setting the bar high, Integrity by living our values, Respect by valuing the contributions of every team member, Teamwork by supporting each other, and Innovation by keeping things exciting, please see our open position below.
Job Summary
The Service Operations Manager holds duties related to successful execution and coordination for on and off premise Company events. The position entails a need for excellent attention to detail and communication skills; ability to multi-task on a variety of projects simultaneously, accurate distribution of pertinent information both internally to all departments as well as to clients and related vendors. You will be expected to have excellent client skills in presentation and marketing ability.
Key Responsibilities:
Consults clients as to scope, expectations, setting, menu, collateral entertainment to have a successful and appropriate event within the client's budget
Plans menus in consultation with the clients and chefs
Negotiates individual vendor contracts
Delegates to, and ensure that, the Event Manager coordinates and executes the event within the parameters established by the Catering Event Manager
Recruits, interviews, selects, and trains permanent and casual staff
Organizes, leads and motivates the catering team
Plans staff and event schedules
Maintains and develops accurate financial and administrative records
Serves as liaison and coordinator between Sales Catering Managers, Supervising Chefs, Staffing, Captains, Suppliers, Vendors, Rental Companies and Clients as needed to plan events
Assesses contract requirements and ensure satisfaction with the services delivered
Performs final review and assessment of catering events to determine if they meet performance and quality standards
Resolves customer concerns and ensures timely customer payment
Preferred Qualifications:
Operationally savvy industry professional with demonstrated leadership in managing people, events and the overall guest experience
Strong organization, time management and team motivation skills are essential for success in this role
Ability to work independently with little direct supervision
Ability to communicate effectively (verbal and written) with clients, senior management, and WPC support staff
Ability to respond effectively to continuously changing demands
Demonstrated experience in budgeting, P&L, labor and sales forecasting and reporting
Effective use of discretion to problem solve in a fast-paced environment
Excellent negotiating skills
Ability to establish credibility with senior culinary professionals
Human Resource experience including hiring, training, mentoring and development
3-5 years' experience in a hospitality management environment (preferably in an off-premise catering environment)
The ability to manage in an environment with focus on client service, entrepreneurship and building and growing a strong business
Associates at Occasions are offered many fantastic benefits.
Both full-time and part-time positions offer the following benefits to associates:
Retirement Plan
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
In addition, full-time positions also offer the following benefits to associates:
Medical
Dental
Vision
Life Insurance/AD
Disability Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Occasions maintains a drug-free workplace.
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\WageTransparency\Occasions.pdf) or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023\WageTransparency\Occasions.pdf
About Compass Group: Achieving leadership in the foodservice industry
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
