Exceptions Processing Researcher II

Fifth Third Bank, N.A. • Cincinnati, OH • 8h ago

Make banking a Fifth Third better®We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION: Under minimal supervision, completes research and adjustments and special loans processing for mortgage, consumer and lease. Provides quality customer service to external as well as internal customers.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank#s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all @types.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Investigates customer, retail and/or affiliate inquiries and independently researches and resolves problems related to ARM Loans, Balloon Loans, Modifications, Fair Credit Reporting Soldiers and Sailors Civil Relief Act, Fee Waivers, HELOCBlocks,Fraud,Buy-downs, etc.

Prepares legal documents related to modifications, ARM loans, Principal Reduction modifications, subordinations, etc and make monetary transactions to update new loan parameters to system.

Update default modifications to system per default guidelines.

Prepares outgoing disputes to other financial institutions.

Compiles and/or balances data for reports, general ledger accounts, and entries for processing.

Performs quality control assessments for offshore staff and makes appropriate procedure recommendations, updates and completes applicable training.

Processes Unintentional Balloon Loans, notify customer according to investor requirements and process accordingly, refer to default as needed.

Maintain and update ARM indices as reported by the Fed.

Deposit loss draft funds, monitor for repairs and disburse funds as needed and in accordance with investor requirements.

Work with construction HUB#s and affiliates on completion escrow accounts, ensure property is completed and funds are disbursed in accordance with investor requirements.

Complete ARM and Principal Reduction loan modifications on current loans and process to system. Process all mortgage and consumer default loan modifications to appropriate system.

Monitor accounts that qualify under the Soldier#s and Sailor#s Relief Act, ensure all adjustments are made to the account and the customer is monitored for discharge in accordance with the Act and investor requirements.

Perform manual rate changes for ARMs that have annual or semi-annual rate change cycles and other ARM loans with freeze codes.

Monitor AllRegs for changes in regulations that may affect Loan Servicing.

Work special projects as assigned by Manager.

Writes monthly score cards for teams for purpose of monthly progress.

ther duties as assigned.

SUPERVISORY RESPONSIBILITIES: None.

MINIMUM KNOWLEDGE & SKILLS REQUIRED:

Associate#s Degree or equivalent work experience.

Minimum 5 years advanced level mortgage banking experience in servicing or operations.

Knowledge of the fundamental concepts related to mortgage, consumer, auto and lease

Knowledge of the Bank's, Investor's, Government and Underwriting Program requirements.

Knowledge of all documents used by the Bank in the origination of FHA, VA and conventional loans.

Computer literate with intermediate proficiency in Microsoft Outlook, Word, Excel and Access (or equivalent database reporting programs).

Excellent Customer Service Skills.

Strong verbal and written communication skills.

Strong analytical skills.

Ability to work efficiently with a low margin of error.

Ability to work independently and meet deadlines.

Exceptions Processing Researcher II

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

LOCATION -- Cincinnati, Ohio 45227

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Similar Jobs

Concrete Construction Intern

Lithko • Cincinnati, OH • 12min ago

Trucking & Construction

Job Description When you join our team at Lithko Contracting, you are building your career alongside the leaders in concrete construction. We apply our expertise across industries from industrial and manufacturing facili...

12min ago

Go to Apply

Security Officer - Industrial Park Patrol

Allied Universal • Independence, KY • 4h ago

Legal & Paralegal

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you wil...

4h ago

Go to Apply

Industry X - Delivery Lead

Accenture • Cincinnati, OH • 4h ago

Retail & Hospitality

We Are:We are Industry X: We embed innovation, intelligence, and sustainability in the way the world makes things and the things it makes. Industry X enables leaders to act quickly and confidently as they pivot to the fu...

4h ago

Go to Apply

Jr. Industrial Engineer

Insight Global • Cincinnati, OH • 4h ago

Legal & Paralegal

Job Description A retail employer in the Cincinnati area is seeking two Junior Industrial Engineers for a 12-month contract (with potential for extensions or hire-on, though not guaranteed). These roles support a major l...

4h ago

Go to Apply

Intervention Specialist - Making a Difference Ever

Amergis • Cincinnati, OH • 5h ago

The Special Education Teacher, under the direction of the Special Education Program Administrator provides quality services to special education students, kindergarten through grade 12. The Special Education Teacher has...

5h ago

Go to Apply

(USA) Merchandising Lead

Walmart • Springdale, OH • 5h ago

Position Summary... What you'll do... Provides member service by acknowledging the member and identifying member needs providing guidance and support to members regarding selfservicetechnology assisting members with purc...

5h ago

Go to Apply

(USA) Area Manager - Floor (wm.com)

Walmart • Monroe, OH • 5h ago

Management & Administrative

Position Summary... What you'll do... Communicate with or to individuals or groups verbally andor in writing eg customers suppliers associates Implement the business plan for area of responsibility by communicating goals...

5h ago

Go to Apply

Retail Sales Specialist

Staples • Cincinnati, OH • 5h ago

Retail & Hospitality

Sales Specialists provide exceptional customer service in helping our customers find a total solution both in-store and through the kiosk. You'll have our customers' needs in mind as you provide solutions. You will also...

5h ago

Go to Apply

Retail Merchandising Supervisor

Staples • Mason, OH • 5h ago

Retail & Hospitality

Merchandising & Inventory Supervisors demonstrate their passion for Sales Floor Merchandising and Signage Standards, Inventory Management, Back-Room Operations and Customer Service through actions and coaching. You w...

5h ago

Go to Apply

(USA) Technician, Refrigeration/HVAC

Walmart • Cincinnati, OH • 5h ago

IT & Engineering

Position Summary... What you'll do... Supermarket Rack Refrigeration HVAC Technician Are you on the lookout for an exciting career opportunity within a dynamic team? Walmart is expanding our workforce across local retail...

5h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.