Smith & Rogue E-Commerce and Operations Assistant

North 40 Outfitters • Great Falls, MT • 4d ago

Smith & Rogue is the in-house apparel and gear brand of North 40 Outfitters, based out of Great Falls, Montana. Our mission is to keep the Western spirit alive through clothing and gear designed for life in the country and the backcountry, reflecting the many stories and lifestyles that make up the modern West. We aim to create products that bring people together through shared experiences outdoors while continuing to improve and innovate in design, function, and fit. As a growing team, we're driven by creativity, curiosity, and a genuine connection to the outdoors and the communities that call it home.

The E-Commerce & Operations Assistant is a hands-on role focused on supporting North 40 Outfitters - Smith & Rogue e-commerce operations and helping get products live on the website. This position plays a key role in building complete product pages, writing detailed and accurate product descriptions, and supporting product launches across all categories.

In this role, you'll work closely with the e-commerce and media teams to ensure products are fully built out online-including images, descriptions, and key details-so launches are accurate, timely, and consistent. Understand timing of new product arrivals, identify what's missing or incomplete on the website, and support overall launch readiness from inventory arrival through publication.

In addition to e-commerce responsibilities, this role also supports our customer service team to ensure a seamless experience from product launch to post-purchase. The assistant will be cross-trained to help manage inbox inquiries, answer product questions, assist with returns and exchanges, and provide coverage during peak seasons or when additional support is needed. By staying closely connected to both product setup and real-time customer feedback, this position helps bridge the gap between what we put online and what our customers experience-strengthening trust, clarity, and overall satisfaction across our online stores.

Key Responsibilities

E-commerce & Website Support

Upload and manage products on the Smith & Rogue website, including images, descriptions, variants, and metadata

Write clear, engaging product descriptions that speak to function, features, and brand voice

Ensure we have all product and marketing materials for new arrivals and product launches

Contributing and assisting of updating website content including blogs, newsletters and updating pages as needed

Customer Service

Sales & Hospitality: Serve as the first point of contact and set the tone for our brand experience. Build genuine relationships, understand customer needs, and create memorable interactions that turn customers into brand advocates.

Customer Support: Manage returns, exchanges, defective products, order issues, and technical product questions. Ensure clear, prompt communication and resolutions that reflect our commitment to care.

Asset Management & Collaboration

Upload, organize, and maintain a clean, searchable asset library

Assist with light photo editing and exports (training provided)

Work closely with the creative and marketing team to brainstorm ideas and maintain brand alignment

Ensure all ecommerce content reflects Smith & Rogues aesthetic and brand standards

Photography & Content Production

Assist with studio product photography (gear, apparel, accessories)

Assist with lifestyle photography

Help coordinate samples for shoots and ensure products are ready to photograph

Passionate about the outdoors & PNW lifestyle Smith & Rogue represents with a strong interest in the gear, brands, and culture

Entry-level experience welcome

Comfortable working on a computer and learning new systems, experience with Microsoft Excel and familiarity with Adobe Creative Suite (Lightroom, Photoshop, Premiere Pro) is preferred.

Comfortable writing and editing copy

Keen Attention to Detail: You catch the little things that make a big difference.

Not afraid to ask questions: It's ok to not be an expert, and you aren't in it alone

Be a problem solver: We're still building this thing. It sometimes requires some grit, some determination, and detective work to get to the right answer.

Nice to Have

Basic photo or video editing skills

Familiarity with e-commerce platforms (Adobe Commerce)

Basic HTML knowledge

Understanding of SEO-friendly product listings and metadata

Why Join Us?

We offer a dynamic and collaborative work environment where you will have the opportunity to develop your skills, collaborate with a passionate team, and contribute to the growth of an exciting e-commerce business. As an E-commerce Operations Assistant, you will gain hands-on experience in multiple facets of the e-commerce ecosystem while having the chance to make a tangible impact on our success.

Benefits & Compensation:

We offer a competitive wage, a rewarding work environment, and generous benefits and perks such as paid holidays, a 401(k) option, Health Savings Accounts (HSAs), medical, dental, vision, and life insurance, and a phenomenal employee discount on all products North 40 sells.

North 40 Outfitters is proud to be an Equal Opportunity Employer.

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