Assistant Account Manager

Nelnet • Carson City, NV • 11h ago

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.

As a Nelnet company, the perks at NBS go beyond our benefits package. You're part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.

Responds to incoming payer/applicant phone calls and emails, resolving various issues related to their payment accounts and provides follow-up on inquiries. Also makes outbound phone calls and sends emails associated with account research and problem resolution.

Please note that we are unable to provide visa sponsorship for this position. To be considered, candidates must already be authorized to work in the United States without the need for current or future sponsorship.

Shift to be filled:

8am-4:30pm Central Time

Monday -Friday

Pay rate for this position is $16.50 per hour. Candidates who meet and use a bilingual Spanish/English skill requirement are eligible for an additional pay differential.

Job Responsibilities:

Actively display a "can do" attitude and uphold the Performance Based Organization (PBO) principles. Answer incoming calls from the ACD line/e-mail inquiries as a top priority and engage callers one-on-one, serving as a positive first point of contact. Assist payers/applicants in setting up accounts. Provide pertinent information to educate payers/applicants on their account. Update demographic and additional information on payer/applicant account. Contact payers/applicants regarding their accounts, when necessary, including outbound contact when appropriate. Independently troubleshoot and provide problem resolution to address payer/applicant issues or needs. by displaying ownership on escalated calls Model and promote good attendance behaviors within the department. Arrive on time and be prepared to take phone calls at scheduled start time. Attend work each scheduled day for the entire shift scheduled. Request leave time in advance of the need. Limit unplanned absences, and when there is an unplanned need to be absent, notify your supervisor or a member of management as soon as the need arises. Meet and/or exceed department standards of quality and quantity as per department policies.

EDUCATION:

Required: High school graduate

Preferred: At least 2 years of college/technical school (ability to substitute related work experience for college/technical school requirements).

EXPERIENCE:

Two years of related work experience.

COMPETENCIES - SKILLS/KNOWLEDGE/ABILITIES:

Ability to consistently meet or exceed department standards. Ability to thrive in a team environment. Accountable and willing to take ownership. Ability to maintain excellent attendance and timeliness to guarantee appropriate customer service levels. Strong focus on customer satisfaction. Understanding of the importance of active listening skills and the ability to utilize these skills to properly service customers. Ability to manage multiple priorities. Strong oral communications skills. Ability to handle stressful situations and meet multiple deadlines. Strong critical thinking and problem solving skills. Excellent accuracy with attention to detail

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK (http://nelnetinc.com/careers/benefits/) .

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net .

Nelnet is a Drug Free and Tobacco Free Workplace.

You may know Nelnet as the nation's largest student loan servicer - but we do more than that. A lot more. We're also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that's just a shortlist). For over 40 years, we've been serving our customers, associates, and communities to make dreams possible.

EEO Info (https://nelnetinc.com/wp-content/uploads/EEO-poster.pdf) | EEO Letter (https://nelnetinc.com/wp-content/uploads/EEO-Jeffs-Letter.pdf) | EPPA Info (https://nelnetinc.com/wp-content/uploads/Employee-Polygraph-Protection-Act-Poster.pdf) | FMLA Info (https://nelnetinc.com/wp-content/uploads/FMLA-Leave.pdf)

Nelnet

Go to Apply

Share this job

Similar Jobs

shift supervisor - Store# 13204, WILLIAMS & STATE - CARSON CITY

Starbucks • Carson City, NV • 4h ago

Retail & Hospitality

Crafting the world's finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone's day. As a s...

4h ago

Go to Apply

Assistant Food & Beverage Manager

Hyatt • Incline Village, NV • 12h ago

Retail & Hospitality

Description: Hyatt Regency Lake Tahoe Resort, Spa & Casino, a AAA Four Diamond resort nestled on the shores of North Lake Tahoe, is seeking a dynamic Assistant Food & Beverage Manager.Our resort features multiple...

12h ago

Go to Apply

Lead Restaurant

Vail Resorts • South Lake Tahoe, CA • 1d ago

Retail & Hospitality

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for th...

1d ago

Go to Apply

Team Lead Restaurant

Vail Resorts • South Lake Tahoe, CA • 1d ago

Retail & Hospitality

1d ago

Go to Apply

Guest Services Supervisor- Worldmark South Shore

Travel + Leisure Co. • Zephyr Cove, NV • 1d ago

Retail & Hospitality

We Put the World on Vacation Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our ded...

1d ago

Go to Apply

Bilingual (Spanish) Director, Global Acceptance - Americas (Remote-Eligible)

Capital One • Carson City, NV • 2d ago

Retail & Hospitality

Bilingual (Spanish) Director, Global Acceptance - Americas (Remote-Eligible) Capital One is seeking a Director for our International Markets - Americas team who will lead a team of client relationship managers and manage...

2d ago

Go to Apply

Assistant Property Manager

Vail Resorts • South Lake Tahoe, CA • 2d ago

Retail & Hospitality

2d ago

Go to Apply

Osteria Sierra - Greeter |Full-time

Hyatt • Incline Village, NV • 5d ago

Retail & Hospitality

Description: At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. As the first point of contact for guests...

5d ago

Go to Apply

Market Attendant (Barista) | Full-Time Year Round

Hyatt • Incline Village, NV • 6d ago

Retail & Hospitality

Description: Overview At Hyatt Regency Lake Tahoe, we believe hospitality begins with a warm smile and a memorable experience. Our Market Attendants are at the heart of Tahoe Provisions , the resort's cozy market and cof...

6d ago

Go to Apply

Osteria Sierra -Greeter| Part-Time

Hyatt • Incline Village, NV • 6d ago

Retail & Hospitality

Description: At Hyatt, we believe our guests select us because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. At Osteria Sierra, we offer warm alpine hos...

6d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.