Assistant Account Manager

Nelnet • Eau Claire, WI • 12h ago

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.

As a Nelnet company, the perks at NBS go beyond our benefits package. You're part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.

Responds to incoming payer/applicant phone calls and emails, resolving various issues related to their payment accounts and provides follow-up on inquiries. Also makes outbound phone calls and sends emails associated with account research and problem resolution.

Please note that we are unable to provide visa sponsorship for this position. To be considered, candidates must already be authorized to work in the United States without the need for current or future sponsorship.

Shift to be filled:

8am-4:30pm Central Time

Monday -Friday

Pay rate for this position is $16.50 per hour. Candidates who meet and use a bilingual Spanish/English skill requirement are eligible for an additional pay differential.

Job Responsibilities:

Actively display a "can do" attitude and uphold the Performance Based Organization (PBO) principles. Answer incoming calls from the ACD line/e-mail inquiries as a top priority and engage callers one-on-one, serving as a positive first point of contact. Assist payers/applicants in setting up accounts. Provide pertinent information to educate payers/applicants on their account. Update demographic and additional information on payer/applicant account. Contact payers/applicants regarding their accounts, when necessary, including outbound contact when appropriate. Independently troubleshoot and provide problem resolution to address payer/applicant issues or needs. by displaying ownership on escalated calls Model and promote good attendance behaviors within the department. Arrive on time and be prepared to take phone calls at scheduled start time. Attend work each scheduled day for the entire shift scheduled. Request leave time in advance of the need. Limit unplanned absences, and when there is an unplanned need to be absent, notify your supervisor or a member of management as soon as the need arises. Meet and/or exceed department standards of quality and quantity as per department policies.

EDUCATION:

Required: High school graduate

Preferred: At least 2 years of college/technical school (ability to substitute related work experience for college/technical school requirements).

EXPERIENCE:

Two years of related work experience.

COMPETENCIES - SKILLS/KNOWLEDGE/ABILITIES:

Ability to consistently meet or exceed department standards. Ability to thrive in a team environment. Accountable and willing to take ownership. Ability to maintain excellent attendance and timeliness to guarantee appropriate customer service levels. Strong focus on customer satisfaction. Understanding of the importance of active listening skills and the ability to utilize these skills to properly service customers. Ability to manage multiple priorities. Strong oral communications skills. Ability to handle stressful situations and meet multiple deadlines. Strong critical thinking and problem solving skills. Excellent accuracy with attention to detail

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK (http://nelnetinc.com/careers/benefits/) .

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net .

Nelnet is a Drug Free and Tobacco Free Workplace.

You may know Nelnet as the nation's largest student loan servicer - but we do more than that. A lot more. We're also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that's just a shortlist). For over 40 years, we've been serving our customers, associates, and communities to make dreams possible.

EEO Info (https://nelnetinc.com/wp-content/uploads/EEO-poster.pdf) | EEO Letter (https://nelnetinc.com/wp-content/uploads/EEO-Jeffs-Letter.pdf) | EPPA Info (https://nelnetinc.com/wp-content/uploads/Employee-Polygraph-Protection-Act-Poster.pdf) | FMLA Info (https://nelnetinc.com/wp-content/uploads/FMLA-Leave.pdf)

Nelnet

Go to Apply

Share this job

Similar Jobs

Team Member

NEW WORLD RESTAURANT GROUP INC • Eau Claire, WI • 3d ago

Retail & Hospitality

JOB REQUIREMENTS: At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD! This is our purpose. Our team brings this to life by focusing on what\'s really important - TEAM, GUEST, BUSINESS!...

3d ago

Go to Apply

Entry-level Lube Tech/Technician

Valvoline • Eau Claire, WI • 3d ago

Retail & Hospitality

ALL ROADS LEAD TO THIS OPPORTUNITY The journey to Valvoline Instant Oil Change (VIOC) is different for everyone. Our employees are students, recent grads, parents, veterans, career changers-who have all found their way t...

3d ago

Go to Apply

Retail Sales Specialist

SPECTRUM • Eau Claire, WI • 5d ago

Retail & Hospitality

JOB REQUIREMENTS: This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Earn \$18.00/hour base pay, with the potential to earn \$22.50/hour th...

5d ago

Go to Apply

Dealership Sales Manager

Camping World • Eau Claire, WI • 5d ago

Retail & Hospitality

Camping World is looking for an experienced Sales Manager with the drive to go above and beyond expectations to deliver a high quality, top-notch customer driven experience. Qualified individuals will share their passion...

5d ago

Go to Apply

Traveling Retail Merchandiser

SAS RETAIL MERCHANDISING • Eau Claire, WI • 1w ago

Retail & Hospitality

JOB REQUIREMENTS: We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining SAS Retail Services, an...

1w ago

Go to Apply

Store Customer Service Specialist

SHERWIN WILLIAMS CO • Eau Claire, WI • 2w ago

Retail & Hospitality

JOB REQUIREMENTS: This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherw...

2w ago

Go to Apply

Retail Sales Associate

Verizon Wireless • Eau Claire, WI • 2w ago

Retail & Hospitality

JOB REQUIREMENTS: When you join Verizon You want more out of a career. A place to share your ideas freely - even if they\'re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and e...

2w ago

Go to Apply

SAS in Walmart Retail Specialist

SAS RETAIL MERCHANDISING • Eau Claire, WI • 2w ago

Retail & Hospitality

2w ago

Go to Apply

Retail - Service Advisor

FLEX-STAFF INC - EAU CLAIRE • Chippewa Falls, WI • 3w ago

Retail & Hospitality

JOB REQUIREMENTS: Our client would like you to join their team as a SERVICE ADVISOR. This is a great full-time opportunity to put your Customer Service skills and computer skills to work! You\'ll work in a great office/r...

3w ago

Go to Apply

Retail Merchandiser

Advantage Sales & Marketing • Eau Claire, WI • 3w ago

Retail & Hospitality

3w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.