Team Lead, Account Management

Meta • Chicago, IL • 10h ago

Summary:

Meta's Small and Medium Business Group contributes to Meta's mission by connecting every small business in the world with their customers through our family of apps, including Facebook, Instagram, WhatsApp and Messenger. We deliver world-class, data-driven business solutions to advertisers by providing the highest level of service accompanied by strategic guidance.We are seeking a results-driven Manager to join Meta's Mid-Market Business Group, leading a sales team focused on growing advertising revenue and driving product adoption. In this pivotal role, you will motivate, coach, and develop a team to deliver exceptional client experiences, consistently achieve sales quotas and key performance indicators, and foster a supportive, client-centric environment. Leveraging AI-powered insights, automation, and advanced data-driven strategies, you will identify new opportunities, optimize sales processes, and ensure operational efficiency through effective pipeline management. You will build strategic relationships with C-level clients, collaborate across teams, and communicate market needs and performance to leadership, all while promoting accountability, adaptability, and a high-performance sales environment within your team.You will stay ahead of vertical and product trends, using creative thinking and cross-functional expertise to develop scalable solutions. You will identify well informed sales strategies and drive clarity, focus, and accountability in an ambiguous environment. Supporting Account Managers, you will build relationships with key partners both internally and externally. Clear communication of business goals and informed decision-making will drive impactful outcomes.

Required Skills:

Team Lead, Account Management Responsibilities:

Sales Leadership: Develop and execute market plans using Meta's AI tools to deliver tailored solutions for mid-sized accounts across industries, ensuring the team consistently exceeds high-volume quotas

Pipeline Management & Operational Efficiency: Drive effective pipeline management by ensuring progression of key revenue opportunities and successful deal execution using Meta's advanced sales strategies and AI tools

Product Adoption: Drive client adoption of Meta's AI solutions to deliver measurable business results, and use AI to automate insights, personalize outreach, and optimize sales processes for greater impact

Client Relationships: Serve as an executive sponsor for key accounts by building and developing strategic relationships with C-level clients at our largest customers. Gain an understanding of their business priorities and partner with them through consultative sales

Team Leadership & Development: Lead, develop, and coach a sales team, fostering a people-first environment aligned with Meta's values. Set clear objectives, measurable milestones, and provide regular feedback to drive execution via accountability, collaboration, and continuous improvement for individual and team growth

Communication & Influence: Proactively identify and communicate market feedback and product needs across the organization and with cross-functional partners, lead sales operational efficiency to support revenue and product adoption, and provide regular sales and market performance reports to leadership, highlighting successes, challenges, and areas for improvement

Continuous Learning: Encourages an environment of flexibility and continuous learning to help the team navigate evolving business needs and technological advancements

Operational efficiency: Drive efficiency by defining metrics, by taking ownership of results, outcomes, and mistakes, focusing on delivering high-quality results

Minimum Qualifications:

3+ years leading, coaching, or mentoring sales teams

Bachelor's Degree in business, technology or similar field

Proven sales performance: Experience achieving sales targets, drive product adoption, and meet operational metrics by defining and executing effective sales strategies

Adaptability: Demonstrates agility in adapting to changing priorities, processes, and technologies. Proactively leads teams through periods of change by communicating clearly, adjusting plans as needed, and ensuring continued alignment with business objectives

Stakeholder Management: Demonstrated experience collaborating effectively with a range of stakeholders, including internal cross-functional teams, external partners, agencies, and clients, to drive shared business objectives and foster working relationships

Preferred Qualifications:

Proven technical skills (Proficiency in CRM software , Microsoft Office, and Google Suite.)

Advanced degree in a relevant field, or certifications in account management, project management

Familiarity with Meta's platforms, digital marketing tools, and CRM systems

Understanding and experience of Meta's full suite of advertising solutions

Public Compensation:

$146,000/year to $214,000/year + bonus + equity + benefits

Industry: Internet

Equal Opportunity:

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereo@types, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@meta.com.

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