Compliance Coordinator (Customer Onsite)

Expeditors • Ellenwood, GA • 1h ago

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

19,000 trained professionals

350+ locations worldwide

Fortune 500

Globally unified systems

The Compliance Coordinator supports the efficient and timely movement of goods worldwide. Ensures legal compliance and provides import/export administration and control within rules and regulations. Interfaces with internal and external customers, freight forwarders, customs officers and other functional areas to ensure coordination and logistics of shipment.

Key Responsibilities:

Build customer relationship and provide excellent customer service, understanding their needs and goals

Identify and address issues that may impact customer satisfaction and work on solutions to improve the overall customer experience

Monitor and manage ticketing system for customs compliance requests and resolve quickly

Monitor compliance at all times to ensure 100% adherence to laws, regulations, corporate policy, customer policies and requirements

Verify and review shipping documents and commercial invoices received for import and export customs purposes are compliant and correct for approval and complete customs exceptions tasks as needed

Facilitate information gathering and evaluate import and export restrictions and customs compliance regulatory requirements related to industry and impacts to supply chain

Proactively further regional matter expertise and communicate with the teams to ensure continuous awareness and understanding of policies and regulations

Advise customers on import and export restrictions and customs related matters

Responsible for daily tracking of operational metrics and meeting SLAs

Quickly escalate issues and keep management up-to-date with work orders and other items as needed

Identify gaps in current processes and procedures and suggest opportunities for improvement

Keep up to date on all regulatory requirements and procedures governing the import and export of goods, other government agency requirements, export controls and prohibited and restricted goods, data analytics, emerging tools, and best practices and proactively apply new knowledge to improve processes

Support the execution of projects and drive and execute assigned individually owned projects, as needed.

Support the implementation of new business initiatives and their smooth transition between the involved Compliance Teams.

Own the documentation and tracking of project issues, action items and send follow-up as necessary to ensure project activities are completed.

Bachelor's degree or equivalent working experience

1-3 years related experience in customs compliance operations, import or export operations preferred

Customs Brokerage License, IATA/FIATA preferred

Understanding of international trade and customs regulations, incoterms and impacts to supply chain

Knowledge of international air, and ocean transport logistics processes

Excellent customer service skills, including negotiation, proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

Risk sensitive, recognizes when problems arise or are likely to arise

Excellent communication and interpersonal skills

Self-starter with the ability to triage and prioritize tasks in a fast-paced environment

Time management, resource management, attention to detail, and persuasion skills needed

Travel less than 10%

Expeditors offers excellent benefits:

Paid Vacation, Holiday, Sick Time

Health Plan: Medical, Dental, Vision

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development Program

Growth opportunities within the company

Employee Referral Program Bonus

Shift available: Monday - Friday

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