The location for this position is virtual/remote
This is your chance to be part of our Hotel Operations team that oversees the daily functions of our Americas managed hotel portfolio! As the Senior Manager, Operations Integration & Support, you will help support and drive initiatives that enhance the guest experience and operational excellence across Hilton's U.S., Canada and French Polynesia (US, CAN, & FP) managed hotels. On the Ops Integration & Support team reporting to the Senior Director, Ops Integration & Support, you will build relationships across corporate and hotel teams to collaborate and develop solutions in support of the Hotel Operations US, CAN, & FP team and managed hotels in the region. As the trusted advisor to SVP, Hotel Operations US, CAN, & FP, you will manage the rollout and implementation of annual initiatives, engage and communicate with key stakeholders, and analyze data to create clear stories to support and improve performance.
HOW WE WILL SUPPORT YOU
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Paid parental leave for eligible Team Members, including partners and adoptive parents
Mental health resources including free counseling through our Employee Assistance Program
Paid Time Off (PTO)
Learn more about the rest of our benefits (https://jobs.hilton.com/us/en/benefits)
At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate.
**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.
HOW YOU WILL MAKE AN IMPACT
Your role is important and below are some of the fundamental job duties that make your work unique.
What your day-to-day will be like:
Support the development and implementation of short- and long-term initiatives that are aligned with regional and enterprise goals.
Track progress towards goals by partnering collaboratively with cross-functional stakeholders, providing regular status updates to SVP Ops, US, CAN & FP, and seeing initiatives through from inception to completion.
Prepare materials and presentations for operations leadership meetings and follow up on action items to track and meet desired outcomes
How you will collaborate with others:
Act as a trusted advisor and strategic partner to the SVP Hotel Operations US, CAN, & FP to develop and execute on initiatives
Collaborate with the Senior Director and broader Ops Integration team to implement initiatives and share best practices.
Engage with cross-functional teams to ensure property-level and Hotel Operations team feedback is integrated into corporate initiatives.
What projects you will take ownership of:
Conduct data analysis to identify opportunities and support decision-making.
Use and track data to provide regular updates to leaders on key strategic initiatives.
Facilitate working sessions to gather insights, brainstorm solutions, and build alignment.
Develop clear recommendations and business cases to support initiatives.
Support implementation of enterprise programs, partnerships and activations into hotels across the region.
WHY YOU'LL BE A GREAT FIT
You have these minimum qualifications:
Six (6) years of work experience
Three (3) years of project management experience, including strategic initiative implementation and stakeholder communication
Five (5) years of hospitality experience
Proficient in Microsoft Suite
Willing to travel up to 20%
It would be useful if you have:
BA/BS Bachelor's degree
On-property hotel experience at the Director level
WHAT IT IS LIKE WORKING FOR HILTON
Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands (https://jobs.hilton.com/us/en/brands) . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World's Best Workplaces. Check out the Hilton Careers blog (https://jobs.hilton.com/us/en/blog) and Instagram (https://www.instagram.com/hiltoncareers/) to learn more about what it's like to be on Team Hilton!
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us (https://cdn.phenompeople.com/CareerConnectResources/prod/HILTGLOBAL/documents/Applicant\Accommodation\and\Accessibility\Assistance-English-20230515-1684253430519.pdf) if you require an accommodation during the application process.
Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program ("Wellthy"), ?a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $100,000-$160,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.#LI-REMOTE
Job: Guest Services, Operations, and Front Office
Title: Senior Manager, Operations Integration & Support
Location: null
Requisition ID: COR015NO
EOE/AA/Disabled/Veterans
