Support Tech II - 9a-5:30p

Sanmar Corporation • Shakopee, MN • 1h ago

At SanMar, the work you do makes a difference. What's the Short Version? The Support Tech II, DC provides Tier I and Tier II technical support for the Distribution Center. What Will You Be Doing? Answer incoming calls/emails for IT-related support. Consistently manage and prioritize job (ticket) requests in teams and personal queue. Clearly document issue description, troubleshooting steps, and resolution details in each support ticket. Perform desk-side support and IT equipment moves as necessary. Assist with meeting room AV setup and instruction. Provide assistance to staff and users in solving computer and warehouse technology problems. Provide installation and support of computer hardware and software (including peripheral devices such asprinters). Train staff and users to work with computer systems and programs. Partner with HR to ensure IT resources are available for new hires and terminations are processed in atimely manner. Complete various project-related duties as assigned. Perform other duties as assigned. Comply with all policies and standards. What Are We Looking For? 1-3 years of IT support experience (Service Desk, Help Desk, or Call Center) or equivalenteducation/training Experience troubleshooting PC hardware and software issues. IT certifications (A+, Net+, CCENT, Microsoft certs) preferred Ability to provide excellent customer service and maintain a positive, supportive attitude towards thecompany, job, customers, and co-workers. Must create a high level of user satisfaction through accurate and timely follow up, strong technical skills,good customer communication, and relationship building. Excellent verbal and written communication skills Excellent organization skills: demonstrating the ability to multi-task and prioritize daily responsibilities. Ability to work well under pressure Ability to complete tasks in a thorough and timely manner Ability to thrive in a dynamic, constantly changing environment Ability and energy to work on multiple concurrent projects and switch focus as necessary Ability to work efficiently with minimal supervision. Proficient knowledge of: Microsoft Windows OS, Mac OS X, and Microsoft Office Suite; PC and Appledevices and peripherals; Microsoft Windows and Microsoft Office; basic networking and connectivity; basiccomputer security practices; Android OS Ability to quickly diagnose and fix problems. Ability to follow through and document issues as well as resolutions. Occasional after-hours and weekend work may be required What's Our Offer? Salary Range: Youll earn between $22.12 - $28.75 on an hourly basis, depending on experience. Paid Time Off: Youll accrue paid time off on a weekly basis based on hours worked up to 112 hours per year to start. Employees also receive 8 paid holidays and 1 paid family day off. Additional Benefits: Comprehensive medical, dental, and vision benefits 401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle Life insurance Short/long-term disability coverage Paid maternity/paternity leave Pet insurance What Should You Expect? DC Office: While performing the duties of this job, the employee is constantly required to stand and walk. Theemployee may lift and/or move up to 30 pounds. The employee is frequently required to reach with hands andarms, grasp and perform repetitive hand, wrist and arm motions. The employee is frequently required to climb stairs, kneel/squat, bend and carry. Specific vision abilities required by this job include close vision, color vision,peripheral vision, depth perception and ability to adjust focus. Basic literacy is required for operation of machinesand necessary daily paperwork. Ability to work on computer and mobile phone for multiple hours; with frequentinterruptions. Work environment is moderately noisy. The employee is occasionally required to work near conveyor systems. There is exposure to dust and changes in weatherconditions. Work is performed under typical warehouseconditions. Potential hazards exist with regard to machinery such as forklifts, pallet jacks, mechanized systems, etc. Work environment is hectic and fast-paced. The employee is regularly exposed to ambient lighting and can beexposed to extreme heat and extreme cold including climates consistent with outside weather conditions. Why Work at SanMar? Our people are at the heart of everything we do. They bring their talent, passion and dedication to work with them every day. Their hard work inspires us and gives us purpose. We love working here together. Whether you work in our headquarters, from your home or in one of our distribution centers across North America, we believe that investing in you is just the right thing to do. Our comprehensive benefits package is designed to support your health and well-being, life balance, career growth and (eventually) retirement. SanMar works with brands you already know, like Nike, The North Face and Brooks Brothers, as well as providing industry-leading private label apparel and accessories. Our people come to work excited to do their part, providing clothing that helps people feel that they're a part of something special. Here's your chance to be a part of this story. If you're ready to work in a place where your participation matters and your growth is a priority, we're ready for you. SanMar is an Equal Opportunity Employer Whoever you are, wherever you're from, whoever you love or follow in faith, whatever your disability or superpower status, whichever ethnicity or gender you identify with, you are welcome at SanMar. SanMar participates in E-Verify. SanMar provides opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disabled status.

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