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"Fly Away" Field Service Representative

CACI International • Sterling, VA • 1h ago

Job Title: "Fly Away" Field Service Representative

Job Category: Engineering and Technical Support

Time Type: Full time

Minimum Clearance Required to Start:

Employee Type: Regular

Percentage of Travel Required:

Type of Travel:

Job Description: As a local "Fly-Away" Field Service Representative (FSR) you will be responsible for providing technical support for our deployed and local 'factory' signal processing systems. You will support tasks in both CONUS and OCONUS locations. This role requires the ability to "fly" on short notice to assist with maintaining any one of our several deployed systems around the globe. Tasks include regularly scheduled maintenance activities, hands-on troubleshooting hardware issues, performing hardware replacements and installations, as well as aiding with next generation hardware deployments. Additional duties include administratively tracking FSR-related tasks in our ticketing system for proper documentation. In this role, you must maintain flexibility in mission expectations and requirements and be able to follow through on various tasks that are required to keep existing and future systems online and functioning properly.

Duties and Responsibilities:

Approximately, 60% of time at local "factory" at Sterling location &/or Manassas Warehouse

Remotely monitor health and status of deployed OCONUS systems

Support logistics operations and aide with asset management responsibilities

Assist with management of spare pools to ensure availability and accountability

Escalate any hardware issues or system outages to leadership immediately

Assist with ticket management, and track all known hardware issues within Jira ticketing system

Approximately, 40% of time deployed to various OCONUS locations

Perform preventative maintenance checks and services (PMCS)

Conduct hardware replacements and/or upgrades

Monitor and maintain system hardware and software

Troubleshoot any technical problems or issues to determine possible solutions

Conduct and/or assist local unit with site surveys (for future system installation)

Conduct refresher training for operators, when necessary

Support customer operations and system administrator personnel

Required Skills/Experience:

Ability to troubleshoot complex hardware and network issues

Experience maintaining hardware systems, including cable repair

Linux System Administration

CompTIA Security+ certification, or obtain within 90 days of hire

Physically able to regularly deploy, travel and conduct the physical actions necessary to include lifting, racking and stacking equipment (70+ lbs)

Desired Skills/Experience:

Prior Military or DoD experience

Previous experience as a traveling Field Support Representative

Experience maintaining servers, network and/or communication equipment

SIGINT background

College Degree or applicable technical certifications

Travel: Overseas travel required: 40%

Clearance: Active TS required, must be SCI eligible

What We Can Offer You:

We've been named a Best Place to Work by the Washington Post.

Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

We offer competitive benefits and learning and development opportunities.

We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.

For over 60 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Pay Range :

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is:

$70,800 - $148,600

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

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