Company Description
Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
The Senior Account Director typically plays a critical role in managing high-value client relationships, particularly with large-scale telecommunications companies, data centers, or cloud service providers. They are responsible for driving business growth, developing strategic partnerships, and ensuring that clients' needs are met with tailored solutions in Connectivity, Colocation and infrastructure services.
Meet monthly, quarterly, and annual sales goals set by the leadership team through aggressive prospecting and selling. This role involves leading the sales process, establishing strong relationships with senior executives, and collaborating with internal teams to deliver customized solutions. The Senior Account Director will drive revenue growth through strategic account management, identifying new business opportunities, and ensuring client satisfaction.
Location: This remote work role will consider applicants in the Pacific and Mountain Time Zones in the United States.
Responsibilities:
Develop and maintain relationships with key decision-makers at major telecom operators, hyperscale data center providers, and cloud infrastructure companies.
Lead strategic account planning and ensure the delivery of customized solutions aligned with client objectives.
Act as the primary point of contact for clients, managing day-to-day operations, addressing issues, and providing strategic guidance.
Identify new revenue opportunities within existing accounts and develop new business relationships within the hyperscale telecom market.
Drive complex sales cycles from qualification to closing, including solution design, proposal creation, negotiation, and contract execution.
Collaborate with cross-functional teams (engineering, product, marketing) to deliver innovative solutions that meet client needs.
Develop long-term strategies for key accounts and align company offerings with clients' business objectives.
Ensure client retention and satisfaction while growing revenue in existing accounts.
Monitor market trends and competitor activities to identify new business opportunities and maintain competitive advantage.
Work closely with internal stakeholders (solutions engineering, delivery, legal, product, and finance teams) to ensure successful implementation of client solutions.
Provide insights and feedback to product and service development teams to enhance offerings based on client feedback and market trends.
Build long-lasting relationships with key stakeholders in client organizations, ensuring their needs and expectations are understood and met.
Organize and attend client meetings, conferences, and industry events to build networks and deepen relationships.
Address escalated issues, provide solutions, and maintain a high level of client satisfaction throughout the partnership.
Monitor account performance, track KPIs, and report progress to senior management.
Provide regular updates on account health, revenue forecasts, and opportunities to senior leadership.
Utilize CRM systems to track sales activities and ensure accurate reporting.
Qualifications / Skills:
Education: Bachelor's degree in business, Telecommunications, Engineering, or a related field (Master's degree preferred).
10+ years of experience in sales or account management in the telecom, cloud infrastructure, or hyperscale data center sectors.
Proven track record of managing large, complex accounts and driving business growth.
Experience working with senior executives and leading cross-functional teams.
Strong understanding of telecom infrastructure, hyperscale data centers, and cloud solutions.
Excellent negotiation, presentation, and communication skills.
Ability to analyze market trends and competitive intelligence to drive strategic decision-making.
Ability to manage multiple projects and accounts simultaneously while meeting deadlines.
Estimated Base Salary Range: $136,100 - $170,000 USD/annually. This role is eligible to participate in the sales commission plan.
LI-BW1
The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.
Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
Benefits, Rewards & Wellness
Excellent Health, Dental & Vision Insurance
Retirement 401(k) Savings Plan
Generous paid time off policy including paid parental leave
Excellent Health, Dental & Vision Insurance
Retirement 401(k) Savings Plan
Generous paid time off policy including paid parental leave
Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any @type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Zayo is an Equal Opportunity/Affirmative Action employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. EEO IS THE LAW Zayo invites any applicant and/or employee to review the Company's written Affirmative Action Plan. This plan is available for inspection upon request by emailing our People Ops team.
Apply at: http://ipc.us/t/FEF4B77C17644329.
